https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

The Officer Who Never Says No to Calls for Help

Indian Masterminds Stories

The canvas of responsibility and the scope for work of a civil servant is huge and comes with expectations added. So, it’s a wonder that some of them still find time to do some extra work, walk that extra mile, to help people on a personal level, too. This attitude to go beyond the call of duty to offer help is what makes them a ‘people’s officer’. 

One such officer is Ms. Rashmi Saxena, who is from the 1984 batch of Indian Revenue Service. She is currently the Principle Chief Commissioner of Income Tax,(exemption) Delhi. During a conversation with Indian Masterminds, she spoke about her love for helping people, both on and off the field of work. 

ENSURING BETTER WORK CONDITIONS

During her initial days of service, Ms. Saxena was posted in Mumbai. Recalling her experiences in the maximum city, she says, “The condition of our office was really bad. People used to sit on both sides of the window. The space was too limited, and I used to feel claustrophobic. I made a report and send it to my senior. Nothing happened. After two years, I was again there, and in a position to access my report. I made a team and started searching for a better place by using some departmental funds allotted for it.” 

Ms. Saxena is currently Principle Chief Commissioner of Income Tax

Her search stopped in a building in Vaashi, Navi Mumbai. People resisted saying that the place is too far away, but today, due to connectivity ease, that is one of the most sought places for office spaces in Mumbai. 

Not only in Mumbai, Ms. Saxena ensured better amenities and facility for her staff in every posting. She believes people can give 100% only when they work in a congenial environment.

IDENTIFYING VULNERABLE CHILDREN

For a significant period, Ms. Saxena was posted in the Women & Child Affairs Ministry as Joint Secretary. There she worked to better equip the Child Helpline number 1098. She also worked closely with Childline on various stages of her career and created a ‘vulnerability map’ which focused on issues related to children. 

“Take nutrition, for instance. We pointed out on the map the places where the children are vulnerable and facing malnutrition problems,” she explained. This exercise helped her team to identify the problem areas and focus on fixing them. 

PROMOTING HINDI

She also served as a Rajbhasa Adhidhari for a brief period, where she helped to promote Hindi in every part of the country. Talking about it, she says, “My father was in government service and my husband is from navy. It is because of them that I travelled a lot in every part of the country, which gave me an open perspective. Whether I was in Kerala or Maharashtra, I always found a way to communicate with people in Hindi even if it is not proper. Since I belong to UP, I have a special place for this language and believe that it connects people.” 

REACHING OUT TO PEOPLE IN DISTRESS 

Ms. Saxena is also known for helping victims of natural disasters. Whether it was Kerala or Orissa, she never shied away from extending a helping hand. By mobilising her fellow officers and coordinating with people from the distressed areas, she sent out help in the form of ration, food, and clothes for the needy. 

During the Covid lockdown, she started a pan-India movement to provide mental health support to people in distress. And as one of the four members of the C Rangachary Committee on taxation, she encouraged and helped women of remote areas to make and market their exquisite handicrafts, so that they could become financially independent. 

Ms. Saxena’s prompt response to call for help is what marks her out as different, and her natural leaning towards the needy endears her to people wherever she is posted.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
IPS Rachita Juyal
UK: After Resignation Buzz, IPS Rachita Juyal Assigned Key Role in Rs 58 Cr Haridwar Land Scam Probe
DGP Rajeev Krishna IPS
UP's New DGP Rajeev Krishna Sets Crime Control Agenda in First Briefing: Focus on AI-Driven Policing and Women’s Safety
Mohan Yadav CM MP
Madhya Pradesh Aims to Be Global Wellness Hub: CM Mohan Yadav at Spiritual and Wellness Summit in Ujjain
UP Tourism
UP to Showcase Its Spiritual, Cultural Grandeur at PATA 2025 in Bangkok; Global Push for Tourism & Investment
Engineers India Limited EIL
Engineers India Ltd Expects 15–20% Rise in Turnover in FY26 Amid Record Order Book - Details Inside
BEL Bharat Electronics Limited
Bharat Electronics (BEL) & Tata Electronics Ink MoU to Boost Indigenous Semiconductor Solutions - Details Inside
Sanjay Malhotra IAS
RBI Governor Sanjay Malhotra Cuts FY26 Inflation Forecast to 3.7%, Slashes Repo Rate to 5.5% - All Details Inside
ChhattisgarhGovt_resized
59 Police Officers Promoted in Chhattisgarh Police Department, Including 46 Inspectors to DSP Rank - Check Here
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
Monika Singh’s Life Beyond the Bureaucracy | Video Interview 
IAS Tushar G Nikhare
Modernising Governance: A Digital Transformation in Gangtok
IMG-20250523-WA0036
Abhishek Singh's SECRET: Vipassana, Anthropology & Smart Answer Writing | Video Interview 
ADVERTISEMENT
UPSC Stories
Divyanshu Pal Nagar IFS
5 Years, 5 Mains, 4 Interviews: How Divyanshu Pal Nagar Stumbled in CSE, Triumphed in IFS - A Lesson for Every Aspirant
Divyanshu Pal Nagar’s inspiring five-year UPSC journey shows how perseverance, disciplined self-study,...
ANUBHAV SINGH UPSC IFS 2024
9 Years, 8 Attempts, 7 Failures: How Anubhav Singh Cracked UPSC IFS 2024 with AIR 3 Against All Odds | Exclusive
Anubhav Singh’s inspiring journey to UPSC IFS Rank 3 showcases relentless perseverance, strategic preparation,...
Jogender Sihag
“I Cleared UPSC, But My Grandfather isn’t Here to Hear it,” Jogender Sihag, AIR 521, UPSC CSE 2024
"Life is short; make the most of it, whether in civil service or any other field. Just have a clear vision...
Social Media
Tiger jump Sundarban
Stunning Viral Video Shows Royal Bengal Tiger Making Spectacular 30-Foot Leap Across River in Sunderbans - See It Here
Retired Indian Forest Service (IFS) officer Susanta Nanda shared the clip online, which quickly went...
shubham kumar ias marriage
IAS Topper Weds BPSC Topper: Shubham Kumar Marries IRS Officer Priyangi Mehta in Patna; Wedding Video Goes Viral
Topper Couple Alert: Shubham Kumar, Priyangi Mehta’s Wedding Grabs Spotlight in Bihar
parveen kaswan elephant
Elephant Outsmarts Electric Fence! IFS Parveen Kaswan Shares Incredible Video!
In the now-viral 51-second clip, the intelligent giant approaches a wooden pole supporting high-voltage...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
WhatsApp Image 2025-06-06 at 10.47
Reviving Rivers, Restoring Hope: IAS Gajendra Singh’s Model of Water Conservation in Madhya Pradesh
IPS Rachita Juyal
UK: After Resignation Buzz, IPS Rachita Juyal Assigned Key Role in Rs 58 Cr Haridwar Land Scam Probe
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
IAS Tushar G Nikhare
IMG-20250523-WA0036
ADVERTISEMENT
ADVERTISEMENT