https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Making It Easy for Villagers to Interact with Govt

In a first-of-its-kind initiative in Gujarat, IAS officer Stuti Charan has converted the SWAGAT project into electronic mode in Chhotaudepur district.
Indian Masterminds Stories

In 2003, Gujarat launched a project named SWAGAT to provide a platform for people to file their grievances directly to the government. However, in many places, people found it difficult to do so in the offline method. One such place is the tribals-dominated district, Chhotaudepur, where people had to travel through difficult terrain to the district headquarters to file their complaints. Noting this, District Collector Stuti Charan has now made the process completely electronic. Speaking to Indian Masterminds, the IAS officer said that people can now file their grievances from their homes also.

CONVERTING INTO ELECTRONIC MODE

Chhotaudepur, which was carved out of Vadodara in 2013, borders Madhya Pradesh and Maharashtra. The district has a hilly terrain and a big forest area. Hence, applicants need to travel through difficult terrain to reach the district headquarters to submit their complaints. DM Stuti Charan informed that they get a lot of grievances on land issues and law and order problems, and the applicants had to follow a lengthy procedure. But, for the first time in the state, the entire process is being converted into electronic mode to make it easier for the people.

Video conference with the concerned officers and applicants

She explained: “We created separate email ids for all the gram panchayats. From now, all the complaints will be submitted through this email ID and all the required documents will be uploaded on the same email. The applicants were called on-site to discuss the same. All the concerned officers were also present during the video conference”.

BENEFITS OF NEW INITIATIVE

The launch of this initiative by the district administration was a relief for the applicants as they can now avoid the long offline procedure. Earlier they had to wait for replies for days on end. Now they can receive it on the day of filing the complaint itself. The officers at the Taluka level and gram panchayats have found this initiative convenient also, as they get immediate updates on email now.

Ms. Charan said that “it saves time of not only the people but also the concerned officers in the district.”

The district administration’s initiative of making the whole process of the SWAGAT project paperless and completely automated has made it easier for the people of the area to file their grievances and get redressals fast and without much hassle.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
Renewable Energy
India Must Double Renewable Energy Addition to 50 GW Annually to Hit 2030 Goal, Says S&P Global - Details Inside
THDC-resized
THDC India Commissions Nation’s First Variable Speed Pumped Storage Unit at Tehri, Marks Historic Milestone in Renewable Energy - All Details Mentioned Here
Prakash Punj, Patna Sahib
Beautification Work Completed at Prakash Punj, Patna Sahib: A New Landmark for Sikh Heritage & Tourism
Indian Railways
Indian Railways Strengthens Ticketing System with Digital Overhaul & Anti-BOT Measures - Know More
WCL Western Coalfield
WCL Achieves Record Profit Before Tax of Rs. 4,376 Crore in FY 2024–25, All Details Inside
Bihar vegetables
Historic: Bihar Exports Vegetables to Dubai for the First Time: Minister Prem Kumar Flags Off Consignment
Indian Police Services IPS Officer
3 IPS Officers Transferred in Madhya Pradesh Police Department Reshuffle; Priyanka Shukla Made AIG, Bhopal Police HQ
ICAS Service
Ministry of Finance Notifies New Indian Civil Accounts Service Recruitment Rules, 2025 - Here is All You Need To Know
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
Monika Singh’s Life Beyond the Bureaucracy | Video Interview 
IAS Tushar G Nikhare
Modernising Governance: A Digital Transformation in Gangtok
IMG-20250523-WA0036
Abhishek Singh's SECRET: Vipassana, Anthropology & Smart Answer Writing | Video Interview 
ADVERTISEMENT
UPSC Stories
Divyanshu Pal Nagar IFS
5 Years, 5 Mains, 4 Interviews: How Divyanshu Pal Nagar Stumbled in CSE, Triumphed in IFS - A Lesson for Every Aspirant
Divyanshu Pal Nagar’s inspiring five-year UPSC journey shows how perseverance, disciplined self-study,...
ANUBHAV SINGH UPSC IFS 2024
9 Years, 8 Attempts, 7 Failures: How Anubhav Singh Cracked UPSC IFS 2024 with AIR 3 Against All Odds | Exclusive
Anubhav Singh’s inspiring journey to UPSC IFS Rank 3 showcases relentless perseverance, strategic preparation,...
Jogender Sihag
“I Cleared UPSC, But My Grandfather isn’t Here to Hear it,” Jogender Sihag, AIR 521, UPSC CSE 2024
"Life is short; make the most of it, whether in civil service or any other field. Just have a clear vision...
Social Media
Tiger jump Sundarban
Stunning Viral Video Shows Royal Bengal Tiger Making Spectacular 30-Foot Leap Across River in Sunderbans - See It Here
Retired Indian Forest Service (IFS) officer Susanta Nanda shared the clip online, which quickly went...
shubham kumar ias marriage
IAS Topper Weds BPSC Topper: Shubham Kumar Marries IRS Officer Priyangi Mehta in Patna; Wedding Video Goes Viral
Topper Couple Alert: Shubham Kumar, Priyangi Mehta’s Wedding Grabs Spotlight in Bihar
parveen kaswan elephant
Elephant Outsmarts Electric Fence! IFS Parveen Kaswan Shares Incredible Video!
In the now-viral 51-second clip, the intelligent giant approaches a wooden pole supporting high-voltage...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
Renewable Energy
India Must Double Renewable Energy Addition to 50 GW Annually to Hit 2030 Goal, Says S&P Global - Details Inside
THDC-resized
THDC India Commissions Nation’s First Variable Speed Pumped Storage Unit at Tehri, Marks Historic Milestone in Renewable Energy - All Details Mentioned Here
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
IAS Tushar G Nikhare
IMG-20250523-WA0036
ADVERTISEMENT
ADVERTISEMENT