https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Tech Savvy DM Launches Mobile App For Good Governance

IAS Richie Pandey, DM Jehanabad, has launched a mobile app for efficient governance and monitoring The app aims to ensure timely disposal of grievances and promote doorstep governance It allows for mapping complaints, grievances, official matters, and infrastructure projects within the boundaries of Gram Panchayats and relevant offices
Indian Masterminds Stories

Recognising social media as a powerful tool for efficient governance and monitoring, DM of Jehanabad in Bihar, IAS officer Richie Pandey, is using this medium to not only reach out to the public, but also address their grievances. He is encouraging the people of his district to post and tag their complaints in the administration’s various social media platforms.

And, to make sure these get noticed and reach the concerned officer’s ears, he has launched a mobile application that aims to ensure timely disposal of grievances and promote doorstep governance.

Speaking with Indian Masterminds, Mr. Pandey shared details about this special app.

DOORSTEP GOVERNANCE

Recognizing the significance of field officers in the administration, Mr. Pandey stressed the need to incorporate a culture of doorstep governance and expedite the resolution of complaints. Additionally, there was a growing realization at the district level that field and official inspections could benefit from robust data integration. This led to the development of a mobile application using the Google My Maps tool.

APP FEATURES

The newly launched application allows for the mapping of complaints, grievances, official matters, and infrastructure projects within the boundaries of the concerned Gram Panchayats (territorial mapping) as well as the relevant offices (functional mapping). The officer informed that to systematically store information, the application includes exhaustive filters based on the source of information or trigger for action.

These filters encompass a range of channels, including the CM’s Janta Darbar/e-Compliance Dashboard, Divisional Commissioner Office/Departments, High Court/NHRC/SHRC/Other Statutory Bodies, District Janta Durbar/Lok Shikayat, Media/ Social Media/WhatsApp/Phone, Weekly Panchayat Inspections/Important Projects, and CPGRAMS.

EFFICIENT MONITORING

The application’s extensive filters and a dedicated ‘District Monitoring Dashboard’ WhatsApp group operating 24/7 ensure that complaints received through any channel (Dak/Whatsapp/Phone/Twitter/newspaper, etc.) are mapped onto relevant tags in real time. Images and screenshots are used for reference during Panchayat/Office inspections and review meetings.

“By clicking on a specific Panchayat within a chosen filter, all pending matters are displayed chronologically, providing concerned officials with a clear overview of unresolved issues,” Mr. Pandey told Indian Masterminds. This feature guarantees the continuity of issue tracking even after the transfer of individuals, contributing to the establishment of institutional memory.

EFFECTIVE ISSUE RESOLUTION

Moreover, the application enables the resolution of multiple pending issues during a single visit, leading to significant time savings. It ensures that access to justice and grievance redressal is not limited to literate individuals who can articulate their concerns formally through applications, emails, or pursue legal avenues. “It also empowers individuals who send simple WhatsApp messages or make phone calls by assuring them that their voices will be heard by the district administration,” the officer added.

FAIR REPORTING AND COMPLIANCE

Additionally, it addresses issues related to task prioritization and potential manipulation of discretionary powers at the block/circle/thana levels. Weekly Panchayat inspections serve as a means to validate and cross-check reports from field functionaries, ensuring fair reporting and compliance. The personal contact made by inspecting officials when visiting Panchayats enhances trust in the district administration. It also aims to include the marginalized and voiceless sections of society who may not have the means to travel to Collectorate/block offices or utilize other legal avenues.

“We are encouraging citizens to register complaints through various platforms, including the administration’s Twitter handle, Facebook page, DM official phone/WhatsApp, and the weekly Janta Durbar,” the officer said in conclusion.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
MP
Historic First: Madhya Pradesh Cabinet to Meet in 137-Year-Old Pachmarhi Raj Bhavan, Pays Tribute to Tribal Hero
Untitled design (10)
BIG: India’s Economy Could Hit $30 Trillion by 2047, Says G20 Sherpa Amitabh Kant - But Will Need 500 Cities, 400 Airports to Get There
shubham kumar ias marriage
IAS Topper Weds BPSC Topper: Shubham Kumar Marries IRS Officer Priyangi Mehta in Patna; Wedding Video Goes Viral
DMRC
DMRC Introduces Priority Frisking for Special Category Passengers - All Details Inside
Bank_Banking_news
SBI and Indian Bank Announce Key Changes in Senior Management - Check All Postings
DMRC
DMRC Director Manuj Singhal Honoured with 'Distinguished Corporate Leader Award-2025' by DTU-DCE
LIC Housing Finance
LIC Housing Finance Appoints T.C. Suseel Kumar as Additional Independent Director - Know About Him
IAS Officers Indian Administrative Services (IAS)
Telangana IAS Officer's Remarks on Students Cleaning Toilets Sparks Political Uproar - Know the Case
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
Monika Singh’s Life Beyond the Bureaucracy | Video Interview 
IAS Tushar G Nikhare
Modernising Governance: A Digital Transformation in Gangtok
IMG-20250523-WA0036
Abhishek Singh's SECRET: Vipassana, Anthropology & Smart Answer Writing | Video Interview 
ADVERTISEMENT
UPSC Stories
ANUBHAV SINGH UPSC IFS 2024
9 Years, 8 Attempts, 7 Failures: How Anubhav Singh Cracked UPSC IFS 2024 with AIR 3 Against All Odds | Exclusive
Anubhav Singh’s inspiring journey to UPSC IFS Rank 3 showcases relentless perseverance, strategic preparation,...
Jogender Sihag
“I Cleared UPSC, But My Grandfather isn’t Here to Hear it,” Jogender Sihag, AIR 521, UPSC CSE 2024
"Life is short; make the most of it, whether in civil service or any other field. Just have a clear vision...
WhatsApp Image 2025-05-28 at 18.56
Didn’t Clear UPSC But Found Something Greater: A Story That Will Change How You See Success
She left a top finance job for UPSC, did not clear but built a thriving wellness brand instead. Veda's...
Social Media
shubham kumar ias marriage
IAS Topper Weds BPSC Topper: Shubham Kumar Marries IRS Officer Priyangi Mehta in Patna; Wedding Video Goes Viral
Topper Couple Alert: Shubham Kumar, Priyangi Mehta’s Wedding Grabs Spotlight in Bihar
parveen kaswan elephant
Elephant Outsmarts Electric Fence! IFS Parveen Kaswan Shares Incredible Video!
In the now-viral 51-second clip, the intelligent giant approaches a wooden pole supporting high-voltage...
UPSC Latest IAS IPS IFS
UPSC CSE Prelims 2025 Tomorrow: ICLS Officer Altap Shaikh Shares Last-Minute Motivation for Aspirants
His five-post thread offers encouragement, practical advice, and emotional support - not just for those...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
MP
Historic First: Madhya Pradesh Cabinet to Meet in 137-Year-Old Pachmarhi Raj Bhavan, Pays Tribute to Tribal Hero
Untitled design (10)
BIG: India’s Economy Could Hit $30 Trillion by 2047, Says G20 Sherpa Amitabh Kant - But Will Need 500 Cities, 400 Airports to Get There
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
IAS Tushar G Nikhare
IMG-20250523-WA0036
ADVERTISEMENT
ADVERTISEMENT