https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Hello Bageshwar: A Digital Lifeline Connecting Citizens to Change

A simple phone call can lead to real change! Learn how DM Ashish Bhatgain’s "Hello Bageshwar Help Desk" is transforming public services and supporting rural entrepreneurs.
Indian Masterminds Stories

When Ashish Bhatgain, a 2017 batch IAS officer of the Uttarakhand cadre, took charge as the District Magistrate of Bageshwar, he brought with him a fresh perspective and a passion for public service. One of his latest initiatives, the “Hello Bageshwar Help Desk,” is transforming how the district addresses public grievances and supports self-employment opportunities.

Launched recently from the Collectorate premises, this helpline—9412995958—is a simple yet impactful step to make government services more accessible, especially for rural residents who often struggle to get their voices heard.

In an exclusive conversation with Indian Masterminds, the officer shared details about the same.

A HELP DESK FOR EVERY CITIZEN

The Hello Bageshwar Help Desk isn’t just a phone number; it’s a bridge between the people and the administration. Citizens can call to report grievances or seek guidance on various government schemes. Once a complaint is logged, it’s routed directly to the relevant department for swift resolution.

“What we are doing here is eliminating the barriers that often discourage people from seeking help,” said Bhatgain. “This initiative is about making governance accessible and showing people that their concerns matter.”

The help desk also tracks the status of pending applications under government schemes like the Prime Minister’s Employment Scheme, the Chief Minister’s Employment Scheme, and the National Rural Livelihood Mission (NRLM). This ensures that no beneficiary falls through the cracks due to bureaucratic delays.

EMPOWERING RURAL ENTREPRENEURS

A unique aspect of Hello Bageshwar is its focus on self-employment. Beneficiaries of government schemes are often unaware of the opportunities available to them or struggle with practical challenges in implementing their projects. The help desk provides these individuals with tailored advice, ensuring that they can make the most of what the government has to offer.

“Our goal is not just to resolve complaints but to guide people toward solutions. If someone has opted for self-employment but is facing hurdles, we’ll help them overcome those challenges,” Bhatgain told Indian Masterminds.

MAKING ACCESSIBILITY A PRIORITY

The DM is particularly proud of the help desk’s role in reaching remote areas. In a district like Bageshwar, where hilly terrain can make it difficult for residents to visit government offices, the helpline offers a much-needed alternative.

“For someone in a remote village, traveling to the district headquarters could mean an entire day lost. With Hello Bageshwar, all they need is a phone. It’s about meeting people where they are,” he shared.

The initiative is currently operating on a trial basis. Based on public response, the helpline may soon be upgraded to a toll-free number, further increasing its accessibility.

A PROMISING START

Since its launch, Hello Bageshwar has already received positive feedback. From addressing delayed pension applications to resolving issues with bank loans for self-employment schemes, the help desk is proving to be a valuable resource for the people of Bageshwar.

Looking ahead, Bhatgain and his team are committed to refining the system and expanding its scope. “This is just the beginning,” he said. “Our mission is to make governance simpler and more effective for everyone.”

THE MAN BEHIND THE INITIATIVE

Ashish Bhatgain’s journey as an IAS officer has always been about finding practical solutions to real-world problems. His approachable demeanor and hands-on leadership style make him a favorite among colleagues and residents alike.

By focusing on accessibility, efficiency, and inclusivity, the DM is ensuring that the people of Bageshwar not only have their grievances heard but also see tangible results. Through Hello Bageshwar, he’s sending a clear message: governance isn’t about paperwork—it’s about people.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
indian-forest-service IFS Officers
Peenya Land Row: Karnataka Govt Suspends IFS Officer R Gokul Over HMT Land Affidavit, CBI Letter - Details Inside
insv-tarini
Historic Milestone: India’s First Tri-Service Women’s Sailing Expedition Completes 3,600 Nautical Mile Voyage - Details Inside
NTPC Green Energy Ltd NGEL
NTPC Green Energy (NGEL) Wins 1,000 MW Solar Project in Uttar Pradesh at ₹2.56/kWh
IAS L K Atheeq and IAS Anjum Parwez
Karnataka: Govt Appoints IAS Anjum Parwez as Addl Chief Secretary to CM Siddaramaiah; LK Atheeq Resigns After Distinguished Service
MP Police
Madhya Pradesh: Govt Transfers 7 IPS Officers, Key Post Changes in Rajgarh & Balaghat, Himani Khanna Made IG, Sagar Range
IAS Officers Indian Administrative Services IAS logo
Centre Appoints Tamil Nadu Cadre IAS V Jaya Chandra Bhanu Reddy & Chhattisgarh Cadre IAS Saurabh Kumar as Directors
Indian-Economic-Service IES Officer
Over Half a Dozen IES Officers of 2007 Batch Get Non-Functional Upgradation to JS Level - Details Inside
HUDCO New Logo
HUDCO Ties Up with Bharti Airtel to Strengthen Cybersecurity Framework Under Digital India Mission - Details Inside
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
Monika Singh’s Life Beyond the Bureaucracy | Video Interview 
IAS Tushar G Nikhare
Modernising Governance: A Digital Transformation in Gangtok
IMG-20250523-WA0036
Abhishek Singh's SECRET: Vipassana, Anthropology & Smart Answer Writing | Video Interview 
ADVERTISEMENT
UPSC Stories
Divyanshu Pal Nagar IFS
5 Years, 5 Mains, 4 Interviews: How Divyanshu Pal Nagar Stumbled in CSE, Triumphed in IFS - A Lesson for Every Aspirant
Divyanshu Pal Nagar’s inspiring five-year UPSC journey shows how perseverance, disciplined self-study,...
ANUBHAV SINGH UPSC IFS 2024
9 Years, 8 Attempts, 7 Failures: How Anubhav Singh Cracked UPSC IFS 2024 with AIR 3 Against All Odds | Exclusive
Anubhav Singh’s inspiring journey to UPSC IFS Rank 3 showcases relentless perseverance, strategic preparation,...
Jogender Sihag
“I Cleared UPSC, But My Grandfather isn’t Here to Hear it,” Jogender Sihag, AIR 521, UPSC CSE 2024
"Life is short; make the most of it, whether in civil service or any other field. Just have a clear vision...
Social Media
Tiger jump Sundarban
Stunning Viral Video Shows Royal Bengal Tiger Making Spectacular 30-Foot Leap Across River in Sunderbans - See It Here
Retired Indian Forest Service (IFS) officer Susanta Nanda shared the clip online, which quickly went...
shubham kumar ias marriage
IAS Topper Weds BPSC Topper: Shubham Kumar Marries IRS Officer Priyangi Mehta in Patna; Wedding Video Goes Viral
Topper Couple Alert: Shubham Kumar, Priyangi Mehta’s Wedding Grabs Spotlight in Bihar
parveen kaswan elephant
Elephant Outsmarts Electric Fence! IFS Parveen Kaswan Shares Incredible Video!
In the now-viral 51-second clip, the intelligent giant approaches a wooden pole supporting high-voltage...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
indian-forest-service IFS Officers
Peenya Land Row: Karnataka Govt Suspends IFS Officer R Gokul Over HMT Land Affidavit, CBI Letter - Details Inside
insv-tarini
Historic Milestone: India’s First Tri-Service Women’s Sailing Expedition Completes 3,600 Nautical Mile Voyage - Details Inside
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
IAS Tushar G Nikhare
IMG-20250523-WA0036
ADVERTISEMENT
ADVERTISEMENT