https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

DARPG Secy Makes Presentation on India’s Successful CPGRAM System to US Officials

The Indian presentation on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was made by Secretary V Srinivas
Indian Masterminds Stories

On June 3, the IBM Center for The Business of Government based out of Washington DC, invited the government of India’s Department of Administrative Reforms and Public Grievances (DARPG) to make a presentation to the representatives of the US Government via video conferencing.

The virtual meet was attended by Mr. James-Christian Blockwood, Executive Vice President of the Partnership for Public Service; Mr. Dan Chenok, Executive Director of IBM Centre for the Business of Government; Ms. Terry Gerton, President and CEO of the National Academy of Public Administration; Mr. Ivan Metzer, the Director of Performance Management Line of Business (US Performance Reporting), General Services Administration; Mr. Alexander Snider, the Performance Management Strategy Lead, General Services Administration; and other attendees of the US Government.

The representatives of the Commonwealth Hub for the Business of Government from India, Professor Prajapati Trivedi and Professor Avanish, participated in the discussions. Secretary of DARPG, Mr. V. Srinivas; Joint Secretaries of DARPG, Mr. N.B.S. Rajput, Ms. Jaya Dubey; Deputy Director General of NIC, Dr. Sushil Kumar; Deputy Secretary of DARPG, Mr. Parthasarathy Bhaskar; Senior Technical Director of NIC, Mr. Manu Garg, and other senior officials also attended the meeting.

The Indian presentation on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) was made by Secretary V Srinivas. Mr. Dan Chenok, Executive Director at IBM Centre for the Business of Government, conducted the interaction in which several commendations were received from the US government officials.

Here are the main points of their discussion:

  • The acknowledgement of technology’s potential to bridge the gap between citizens and government, empowering citizens, and optimizing transparency and accountability.
  • The implementation of CPGRAMS’ 10-step reforms has resulted in significant improvement in the quality of grievance redressal and reduction of timelines of grievance redressal.
  • India has succeeded in the redressal of over 1.5 lac grievances/ month and has mapped 1.02 lac grievance officers on the CPGRAMS portal.
  • The intelligent grievance monitoring dashboard and the tree dashboard developed using AI/ ML practices were also presented to enable the handling of disaggregated data sets enabling evidence-based policy making and data-driven policy interventions.
  • The government has approved an allocation of Rs. 128 Cr for CPGRAMS version 8.0 with an upgraded technology platform to be implemented over the next 2 years.

Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
NPA 77th Raising Day 1948 IPS batch
National Police Academy Honors HM Joshi, Last Survivor of 1948 IPS Batch, on 77th Raising Day
Nitin Gadkari
India to Become World’s Largest Automobile Industry by 2030: Minister Nitin Gadkari Unveils Ambitious Growth and Green Mobility Plans
shantanu-thakur-
India Targets 5% Global Shipbuilding Market Share by 2030 with 10 World-Class Shipyards
Deputy Secretary Navjot Singh
Legacy Not Forgotten: Deputy Secretary Navjot Singh’s Powerful UN Speech Goes Viral After Tragic BMW Hit-and-Run in Delhi
SAF
India Wastes Over 15 Million Tonnes of Feedstock, Missing Key Opportunity to Scale Sustainable Aviation Fuel (SAF) Production
NTPC Green
NTPC Green Energy Commissions 25 MW Solar Power in Bhuj, Gujarat, Expands Renewable Energy Portfolio
Nirmala Sitharaman
FM Sitharaman Calls for Balanced AI Regulations to Foster Innovation and Economic Growth- Know More
OMC
Odisha Mining Corporation Wins 22 Awards at CCQC 2025, Showcases Excellence in Quality and Innovation
ADVERTISEMENT
ADVERTISEMENT
Videos
K M Abharna IFS Eco Warrior Awards 2025
Meet K. M. Abharna, the IFS Officer Behind Avni’s Case and Vidya Balan’s Sherni Role
IFS Parveen Kaswan Interview
IFS Parveen Kaswan: Frontline Defender of India’s Wildlife and Jaldapara Rhino Protector | Eco Warrior Awards 2025 Interview
Irfan Rasool Wani IFS Eco Warrior Awards 2025
Conserving Kashmir’s Green Heritage: IFS Officer Irfan Rasool Wani on Restoring Wular Lake
ADVERTISEMENT
UPSC Stories
Ishwarlal Gurjar UPSC
10th Grade Failure to Indian Police Service: Ishwarlal Gurjar’s UPSC Success Path
Read the inspiring journey of Ishwarlal Gurjar from a small village in Rajasthan to becoming an IPS officer....
IAS Minnu P M
“Lazy, Sleepy, Yet Determined”: Minnu P M’s Honest Take on Cracking UPSC
Minnu PM, once a clerk in Kerala Police, cleared UPSC with AIR 150 after five years of struggle. Her...
IPS Ashish Tiwari
From IIT and Investment Banking to Public Service, Meet IPS Ashish Tiwari 
Ashish Tiwari, IIT graduate and former investment banker, chose public service over global finance. As...
Social Media
Forest Guard Tiger Encounter
Tigers Clash in the Wild as Forest Guards Capture Rare Footage , Retired IFS Mohan Pargaien Posts Viral Video
Retired IFS officer Mohan Pargaien shares viral video of three tigers brawling in Ramnagar, as forest...
Tamil Nadu Gaur Rescue
Tiruchirappalli Forest Officials Risk Lives to Rescue Juvenile Gaur; Video Shared by IAS Officer Goes Viral
Trichy forest and fire teams risk lives to rescue a juvenile Indian gaur; IAS officer Supriya Sahu shares...
IAS Medha Roopam
IAS Medha Roopam’s Inspiring Dedication in Flood-Hit Noida Goes Viral: Focuses on Relief, Education Amid Heavy Rains
Books in One Hand, Umbrella in Other: Noida DM Medha Roopam Leads Flood Relief from the Front
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
NPA 77th Raising Day 1948 IPS batch
National Police Academy Honors HM Joshi, Last Survivor of 1948 IPS Batch, on 77th Raising Day
Nitin Gadkari
India to Become World’s Largest Automobile Industry by 2030: Minister Nitin Gadkari Unveils Ambitious Growth and Green Mobility Plans
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
K M Abharna IFS Eco Warrior Awards 2025
IFS Parveen Kaswan Interview
Irfan Rasool Wani IFS Eco Warrior Awards 2025
ADVERTISEMENT
ADVERTISEMENT