In a significant step towards improving police-public relations, Ghaziabad Police Commissioner J. Ravinder Goud, an IPS officer of 2005 batch, has rolled out a ‘Courtesy Dialogue Policy’ aimed at instilling respectful and humane conduct among subordinate officers and staff. The initiative comes in the wake of reports of indecent behavior by police personnel with members of the public.
The policy underscores the vision of making the force an “Iron Hand in Velvet Gloves” – firm on law enforcement, yet courteous in demeanor.
Key Guidelines of the Courtesy Dialogue Policy:
- Respectful Language: Police personnel must address citizens using the respectful Hindi pronoun “Aap” instead of “Tu” or “Tum.”
- Clean Environment: Spitting of tobacco or gutka in or around police stations is strictly prohibited.
- Human Touch: Officers are required to offer a glass of water to every complainant and a chocolate to each child visiting the station.
- Problem Resolution: It is mandatory for police staff to make sincere efforts to resolve every query or grievance brought to the police station.
- The policy aims to reinforce a culture of empathy, dignity, and approachability, particularly at the grassroots level of policing.
About the Commissioner:
Mr Goud originally hails from Mehboobnagar, Telangana. He holds a Master’s degree in Public Administration and was appointed as the Police Commissioner of Ghaziabad on April 15, 2025. Since taking charge, he has emphasized community-oriented reforms and discipline within the force.
This initiative by the Ghaziabad Police is seen as a model of soft policing – blending firmness in enforcement with a touch of human compassion.
