https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Tech Savvy DM Launches Mobile App For Good Governance

IAS Richie Pandey, DM Jehanabad, has launched a mobile app for efficient governance and monitoring The app aims to ensure timely disposal of grievances and promote doorstep governance It allows for mapping complaints, grievances, official matters, and infrastructure projects within the boundaries of Gram Panchayats and relevant offices
Indian Masterminds Stories

Recognising social media as a powerful tool for efficient governance and monitoring, DM of Jehanabad in Bihar, IAS officer Richie Pandey, is using this medium to not only reach out to the public, but also address their grievances. He is encouraging the people of his district to post and tag their complaints in the administration’s various social media platforms.

And, to make sure these get noticed and reach the concerned officer’s ears, he has launched a mobile application that aims to ensure timely disposal of grievances and promote doorstep governance.

Speaking with Indian Masterminds, Mr. Pandey shared details about this special app.

DOORSTEP GOVERNANCE

Recognizing the significance of field officers in the administration, Mr. Pandey stressed the need to incorporate a culture of doorstep governance and expedite the resolution of complaints. Additionally, there was a growing realization at the district level that field and official inspections could benefit from robust data integration. This led to the development of a mobile application using the Google My Maps tool.

APP FEATURES

The newly launched application allows for the mapping of complaints, grievances, official matters, and infrastructure projects within the boundaries of the concerned Gram Panchayats (territorial mapping) as well as the relevant offices (functional mapping). The officer informed that to systematically store information, the application includes exhaustive filters based on the source of information or trigger for action.

These filters encompass a range of channels, including the CM’s Janta Darbar/e-Compliance Dashboard, Divisional Commissioner Office/Departments, High Court/NHRC/SHRC/Other Statutory Bodies, District Janta Durbar/Lok Shikayat, Media/ Social Media/WhatsApp/Phone, Weekly Panchayat Inspections/Important Projects, and CPGRAMS.

EFFICIENT MONITORING

The application’s extensive filters and a dedicated ‘District Monitoring Dashboard’ WhatsApp group operating 24/7 ensure that complaints received through any channel (Dak/Whatsapp/Phone/Twitter/newspaper, etc.) are mapped onto relevant tags in real time. Images and screenshots are used for reference during Panchayat/Office inspections and review meetings.

“By clicking on a specific Panchayat within a chosen filter, all pending matters are displayed chronologically, providing concerned officials with a clear overview of unresolved issues,” Mr. Pandey told Indian Masterminds. This feature guarantees the continuity of issue tracking even after the transfer of individuals, contributing to the establishment of institutional memory.

EFFECTIVE ISSUE RESOLUTION

Moreover, the application enables the resolution of multiple pending issues during a single visit, leading to significant time savings. It ensures that access to justice and grievance redressal is not limited to literate individuals who can articulate their concerns formally through applications, emails, or pursue legal avenues. “It also empowers individuals who send simple WhatsApp messages or make phone calls by assuring them that their voices will be heard by the district administration,” the officer added.

FAIR REPORTING AND COMPLIANCE

Additionally, it addresses issues related to task prioritization and potential manipulation of discretionary powers at the block/circle/thana levels. Weekly Panchayat inspections serve as a means to validate and cross-check reports from field functionaries, ensuring fair reporting and compliance. The personal contact made by inspecting officials when visiting Panchayats enhances trust in the district administration. It also aims to include the marginalized and voiceless sections of society who may not have the means to travel to Collectorate/block offices or utilize other legal avenues.

“We are encouraging citizens to register complaints through various platforms, including the administration’s Twitter handle, Facebook page, DM official phone/WhatsApp, and the weekly Janta Durbar,” the officer said in conclusion.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
NCST Holds Review Meeting with NHPC
NCST Holds Review Meeting with NHPC on Implementation of Safeguards for Scheduled Tribe Employees
MP CM Collector Award Niti Aayog
Sampurnata Abhiyan: Madhya Pradesh Leads NITI Aayog Campaign; Collectors from 8 Districts Win Gold
Mohan Yadav
MP CM Mohan Yadav Pushes for Sustainable, Community-Driven Rural Water Policy; Targets 100% Tap Coverage by March 2027
Ajay Bhadoo IAS
IAS Ajay Bhadoo Gets Extended Term as DGFT - What It Means & His Career Journey
THDCIL_Receives_ABMS_Certification_for_Integrity_and_Transparency
THDC India (THDCIL) Awarded ISO 37001:2016 Anti-Bribery Certification by BIS - Details Inside
Ministry of Environment
Environment Ministry Clarifies Petrol Vehicle Tender, Cites E-Vehicle Flexibility
Bokaro Steel Plant
PESB Selects Priya Ranjan to Head Bokaro Steel Plant, SAIL’s Key Production Unit
REC Limited wins ‘Best Design Thinking Award’ at 5th Distinguished NBFC (DNA) Awards
REC Limited Bags ‘Best Design Thinking Award’ at 5th Distinguished NBFC Awards
ADVERTISEMENT
ADVERTISEMENT
Videos
Dr
Resisted Flawed Schemes, Transferred Thrice In Three Months, Found Solace In Writing
WhatsApp Image 2025-08-11 at 4.48
IAS SVR Srinivas on Mumbai Trans Harbour Link, Tough Calls, and the Real Power of IAS Officers | Video Interview
WhatsApp Image 2025-08-08 at 5.25
Dharavi Redevelopment: IAS Minds Turning 100-Year-Old Slum into a Modern City | Video Interview
ADVERTISEMENT
UPSC Stories
IAS Minnu P M
“Lazy, Sleepy, Yet Determined”: Minnu P M’s Honest Take on Cracking UPSC
Minnu PM, once a clerk in Kerala Police, cleared UPSC with AIR 150 after five years of struggle. Her...
IPS Ashish Tiwari
From IIT and Investment Banking to Public Service, Meet IPS Ashish Tiwari 
Ashish Tiwari, IIT graduate and former investment banker, chose public service over global finance. As...
WhatsApp Image 2025-08-12 at 7.27
First Attempt IRS, Fourth Attempt IPS: The Relentless Pursuit of Jitendra Kumar Yadav Who Cracked UPSC 3 Times
IPS Yadav is originally from Chhattisgarh. He was first selected for the IRS through UPSC and later for...
Social Media
Masahiro Hara
From Go Board to Global Use, How QR Codes Changed the World: IRAS Officer Ananth Rupanagudi Spotlights Masahiro Hara’s Vision
IRAS officer Ananth Rupanagudi shared a video on Masahiro Hara, the inventor of QR codes, highlighting...
IFS Susanta Nanda Video
A Mother’s Duty: Tigress Watches Over Cubs Splashing in Waterhole — Heartwarming Video Shared By Retd. IFS Officer Susanta Nanda
A tender wildlife video shared by Retd. IFS officer Susanta Nanda shows a tigress keeping watch over...
Mohanmala
Kaziranga Mourns: Beloved Elephant Mohanmala Passes Away After Five Decades of Service
Kaziranga National Park mourns the loss of Mohanmala, a beloved elephant who served over 50 years as...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
IFS S Krithiga
Eco-Friendly Cottages, Tribal Cuisine, and Conservation: Inside Tamil Nadu’s Pachamalai Project
NCST Holds Review Meeting with NHPC
NCST Holds Review Meeting with NHPC on Implementation of Safeguards for Scheduled Tribe Employees
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Dr
WhatsApp Image 2025-08-11 at 4.48
WhatsApp Image 2025-08-08 at 5.25
ADVERTISEMENT
ADVERTISEMENT