https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Govt Tells Airlines to Refund & Compensate Passengers if Flight Delayed or Cancelled; Check Guidelines Here

However, airline shall not be obliged to compensate in cases where the cancellation and delay is caused by a force majeure event i.e. extraordinary circumstance(s) beyond the control of the airline
Indian Masterminds Stories

The Modi government has made it mandatory for airlines to compensate passengers in case of cancellation and delay in flights.

In a written reply to a question in Rajya Sabha, Minister of State for Civil Aviation Gen. Dr V. K. Singh (Retd) said that the facilities to be offered to the affected passengers in case of flight disruption are already available on public domain in form of Passenger Charter published on Ministry’s website, CARS on DGCA website and on respective airline website. Adequate provisions to safeguard the interests of passengers are already in place.

According to the Ministry of Civil Aviation (MoCA) order, the airlines has to facilitate affected passengers due to cancellation and delay in flight in accordance with Directorate General of Civil Aviation (DGCA) issued Civil Aviation Requirement (CAR) Section 3, Series M, Part IV titled as “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights”.

Under the provisions of CAR, the airline has to provide the following:

I. In case of cancellation, the airlines shall either provide alternate flight or provide compensation in addition to the full refund of air ticket. Additionally, the airline shall provide meals and refreshments to the passengers who have already reported for their original flight at the airport while waiting for the alternate flight.

II. In case of delay in flight, the airline is required to provide meals and refreshments, an alternate flight/full refund of ticket to the passenger or hotel accommodation (including transfers) depending on the total flight delay.

Airline shall not be obliged to compensate in cases where the cancellation and delay is caused by a force majeure event, i.e. extraordinary circumstance(s) beyond the control of the airline.

Facilities to be offered to the affected passengers in case of flight disruption are already available on public domain in form of Passenger Charter published on Ministry’s website, CARS on DGCA website and on respective airline website.


Indian Masterminds Stories
Related Stories
NEWS
RailTel Corporation of India Limited 2
RailTel and Prasar Bharati Introduce WAVES, Offering Archives, Live TV, and Hyperlocal Services
Powergrid (resized)
Power Grid Joins Hands with Haryana Government to Upgrade Rural Crematoriums
NLC-INDIA-resized-neyvili
NLC India Donates 1 Crore to Kerala Disaster Mitigation Fund
NLC-INDIA-resized-neyvili
Five Companies Secure Coal Mines in Tenth Round of Commercial Auction
psuwatch_2024-11-21_23wnyu82_Bharat-Earth-Movers-Limited-Cover-Image
IPS Dr. Sajid Farid Shapoo Joins as Chief Vigilance Officer of BEML
Prasar Bharati OTT App
Prasar Bharati Launches OTT Platform 'WAVES' at 55th IFFI to Showcase Indian Culture with Global Appeal
Viksit Bharat
India Launches Viksit Bharat Young Leaders Dialogue to Empower Youth Leadership
psuwatch_import_wp-content_uploads_2022_12_Shreya-Bhardwaj-IOFS
IAS Sanjay Kumar Takes Additional Charge as Secretary of Higher Education
Videos
WhatsApp Image 2024-11-20 at 18.06
Hyderabad's Transformation From The City of Pearls to Cyberabad
IMG-20241118-WA0002
The Journey Behind Kathakar Ki Diary | Video Interview 
GP Singh
They Aren’t Criminals, But IPS Officers, Standing Up To Political Pressure
ADVERTISEMENT
Latest
WhatsApp Image 2024-11-22 at 15.36
Dhudmaras: The Hidden Gem of Bastar That’s Turning Heads Globally
WhatsApp Image 2024-11-22 at 13.02
CARTOON OF THE WEEK
ADVERTISEMENT
Videos
WhatsApp Image 2024-11-20 at 18.06
IMG-20241118-WA0002
GP Singh
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT