https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Govt Tells Airlines to Refund & Compensate Passengers if Flight Delayed or Cancelled; Check Guidelines Here

However, airline shall not be obliged to compensate in cases where the cancellation and delay is caused by a force majeure event i.e. extraordinary circumstance(s) beyond the control of the airline
Indian Masterminds Stories

The Modi government has made it mandatory for airlines to compensate passengers in case of cancellation and delay in flights.

In a written reply to a question in Rajya Sabha, Minister of State for Civil Aviation Gen. Dr V. K. Singh (Retd) said that the facilities to be offered to the affected passengers in case of flight disruption are already available on public domain in form of Passenger Charter published on Ministry’s website, CARS on DGCA website and on respective airline website. Adequate provisions to safeguard the interests of passengers are already in place.

According to the Ministry of Civil Aviation (MoCA) order, the airlines has to facilitate affected passengers due to cancellation and delay in flight in accordance with Directorate General of Civil Aviation (DGCA) issued Civil Aviation Requirement (CAR) Section 3, Series M, Part IV titled as “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights”.

Under the provisions of CAR, the airline has to provide the following:

I. In case of cancellation, the airlines shall either provide alternate flight or provide compensation in addition to the full refund of air ticket. Additionally, the airline shall provide meals and refreshments to the passengers who have already reported for their original flight at the airport while waiting for the alternate flight.

II. In case of delay in flight, the airline is required to provide meals and refreshments, an alternate flight/full refund of ticket to the passenger or hotel accommodation (including transfers) depending on the total flight delay.

Airline shall not be obliged to compensate in cases where the cancellation and delay is caused by a force majeure event, i.e. extraordinary circumstance(s) beyond the control of the airline.

Facilities to be offered to the affected passengers in case of flight disruption are already available on public domain in form of Passenger Charter published on Ministry’s website, CARS on DGCA website and on respective airline website.


Indian Masterminds Stories
Related Stories
NEWS
ips-officer Latest
16 IPS Officers from Various Cadres Set to Retire in March 2025, Check Names Here
CAG logo-resized
CAG Denies Conducting Audit on Vehicle Used by IAS Officer Smita Sabharwal, Sends Cautionary Letter to University
psuwatch_2024-11-04_ur2eppwp_NTPC-ONGC
ONGC NTPC Green Completes Ayana Acquisition for Rs 6,248.50 Crore
Power Grid
Power Grid Board Approves Rs 673-Crore Investment for Transformer Converter Purchase
750x450_859980-ddnhd
Amaraesh Pujari, IPS Officer Who Foretold Jayalalithaa’s Conviction, Retires
Leopard  Dogs
Fearless Dog Stares Down Leopard, Wins the Standoff in Viral Video
IREDA logo 1
IREDA Secures Rs 1,476 Crore ECB from SBI Tokyo to Boost Renewable Energy Funding
BHEL_resized
BHEL Secures EPC Contract for Supercritical Thermal Plant in Chhattisgarh
Videos
Sajjan Yadav, IAS
The Policy Maker Who Turned India’s Vaccine Story and UPSC Struggles into Bestsellers
WhatsApp Image 2025-03-21 at 14.33
Training The Cops In Mastering The Technology Used By Criminals
IAS Ayush Prasad
This IAS Officer Dreams of Making Jalgaon a $25 Billion Economy in Four Years
ADVERTISEMENT
Latest
Buveneswari S IAS
How Washim Became India’s Organic Chia Hub: The Visionary Leadership of IAS Officer Buveneswari S
WhatsApp Image 2025-03-29 at 12.29
Is Human Interference Destabilising Natural Equilibrium In Forests? 
ADVERTISEMENT
Videos
Sajjan Yadav, IAS
WhatsApp Image 2025-03-21 at 14.33
IAS Ayush Prasad
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT