https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

PNB Launches 34 New Products on 131st Foundation Day, Focuses on Digital Innovation and Customer Empowerment

PNB rolled out new features including a QR code-based customer feedback system, and a live-chat assistant named “Pihu,”
Indian Masterminds Stories

On the occasion of its 131st foundation day, state-owned Punjab National Bank (PNB) launched 34 new offerings, including 12 customer-centric deposit schemes and 10 digital transformation products, reinforcing its commitment to innovation and inclusive banking. The launch event was held in the presence of Financial Services Secretary Mr. M Nagaraju, who lauded the bank’s proactive approach in deepening financial inclusion and boosting customer service.

Also Read: NaBFID Signs MoU with New Development Bank to Boost Infrastructure Financing and Sustainability

Among the newly introduced deposit schemes are specially designed products for salaried professionals, women, defence personnel, farmers, NRIs, senior citizens, pensioners, students, and the youth. These schemes reflect PNB’s intent to cater to diverse segments of society and bring tailored banking solutions to the forefront.

To enhance digital engagement and customer interaction, PNB rolled out new features including a QR code-based customer feedback system, a live-chat assistant named “Pihu,” and upgraded internal banking tools aimed at improving operational efficiency and service quality.

Mr. Nagaraju appreciated the bank’s efforts in strengthening cybersecurity awareness. He highlighted PNB’s recent Half Marathon, conducted under the theme ‘Cyber Run – Empowering a Secure Digital India’, as a significant initiative to promote safe digital banking practices. The event, aimed at educating the public about cyber fraud prevention, is part of the bank’s broader campaign to build a secure digital ecosystem.

PNB MD and CEO Mr. Ashok Chandra expressed gratitude to all stakeholders and underscored the bank’s social contributions. “Our initiatives have uplifted the underprivileged, empowered citizens, educated the youth, increased farmers’ income, and fostered entrepreneurship—all aligning with the vision of a Viksit Bharat by 2047,” he said. Mr. Chandra added that the bank is actively refining its grievance redressal mechanisms, improving call centre efficiency, and integrating feedback systems using QR codes to boost customer satisfaction.

Founded on April 12, 1895, during the Swadeshi movement, PNB opened its first branch in Lahore, which is now in Pakistan. The bank made history by declaring a 4 percent dividend within just seven months of operation. Notably, the great freedom fighter Lala Lajpat Rai was the first person to open an account with PNB, marking the beginning of a legacy rooted in national pride and service.

Also Read: RBI Allows NPCI to Enhance UPI Transaction Limits for Person-to-Merchant Payments


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
Two crossed national flags on wooden table
President Trump Announces 25% Tariff on Indian Imports, Penalty Over Russian Oil and Defence Deals
Anurag-and-Rajib
Tripura Cadre IPS Officers Rajiv Singh, Anurag Make It to DG Empanelment List- Check Details
Uttar Pradesh CM resized
Centre Approves Central Deputation for Three Senior UP-Cadre IPS Officers-Know More About Them
Gauhati-High-Court-
Judicial Boost: Four Judges Appointed to Gauhati High Court; Notification Issued by Centre- Know More
Manoj Kumar Singh
Centre Yet to Decide on Extension for UP Chief Secretary Manoj Kumar Singh as Retirement Nears- Details Inside
GP-SINGH
GP Singh Emerges as Front-Runner for Delhi Police Commissioner Post as Sanjay Arora’s Tenure Ends
N-PrashanthA-Jayathilak-
Suspended Kerala IAS Officer Alleges File Tampering, Misuse of e-Office System by Chief Secretary
MIB
Administrative Shake-Up: Centre Transfers 13 Senior IIS Officers Across Key Media Institutions- Check Details
ADVERTISEMENT
ADVERTISEMENT
Videos
Ananth Rupanagudi IRAS
IRAS Ananth Rupanagudi’s Take on Corruption, Reform, and Duty
WhatsApp Image 2025-07-26 at 13.16
What Most Indians Don't Know About Jim Corbett
WhatsApp Image 2025-07-24 at 18.24
How Fireflies and Butterflies Returned In Corbett’s Homeland
ADVERTISEMENT
UPSC Stories
BPSC Bihar police
From Lantern Light to Police Uniform: How Praveen Kumar from a Small Bihar Village Cracked BPSC to Become SDPO
From a lantern-lit village in Bihar to becoming an SDPO, Praveen Kumar's journey is a testament to resilience,...
IAS Priyansha Garg
Why Mindset Matters: IAS Priyansha Garg’s Mental Health Mantra for UPSC
After two failed prelims, Priyansha Garg cracked UPSC with AIR 31 in her fourth attempt, proving how...
Ashish Akshat
From Setback to State Topper: How Ashish Akshat Topped JPSC While Working Full-Time
Ashish Akshat from Dhanbad topped JPSC 2023, proving that resilience, discipline, and family support...
Social Media
Mudumalai Tiger Reserve
Mudumalai Tiger Reserve: From India’s First Sanctuary to a Tiger Conservation Success Story | International Tiger Day Special
IAS Supriya Sahu Hails Mudumalai's Role in Tiger Conservation on Tiger Day. Declared in 1940, Now Among...
Mangroves
Mangroves: Nature’s Shield Against Disasters, Says Officer Parveen Kaswan on Mangroves Day - Watch His Post Here
Mangroves, with their dense, interlaced root systems, form a mesh-like structure that serves as a buffer...
Retired IPS Inderjit Singh Sidhu
Purpose Doesn’t Retire: How 88-Year-Old Retired DIG Becomes Chandigarh’s ‘Quiet Warrior’ of Cleanliness
Inderjit Singh Sidhu’s Dawn Patrol Earns Applause, Mahindra’s Praise for a Man Who Chose Action Over...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
Two crossed national flags on wooden table
President Trump Announces 25% Tariff on Indian Imports, Penalty Over Russian Oil and Defence Deals
Anurag-and-Rajib
Tripura Cadre IPS Officers Rajiv Singh, Anurag Make It to DG Empanelment List- Check Details
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Ananth Rupanagudi IRAS
WhatsApp Image 2025-07-26 at 13.16
WhatsApp Image 2025-07-24 at 18.24
ADVERTISEMENT
ADVERTISEMENT