As the nation goes through the unparalleled challenge of the the COVID 19 pandemic, social distancing has become paramount. EPFO, which is the principal social Security Organization in the nation, has been working hard, to offer unobstructed service to its subscribers through digital mode with practically zero contact.
The association, in its task to expand the reach and accessibility of its online services, has been constantly updating its Know Your Customer (KYC) information so that its customers can avail services online.
The KYC updation is a onetime process that helps in verifying the identity of subscribers by connecting of the Universal Account Number (UAN) with the KYC subtleties. When this procedure is over and all the KYC details are approved, the EPFO subscriber can avail services through the digital mode.
So as to protect its subscribers and its workforce, the association has adopted a new approach for effective focus on KYC updation of its subscribers, by deploying its staff members on this vital assignment as Work from Home task. A huge number of EPFO employees are solely given the task to update the KYC details, including rectification of important information as part of the WFH activity.
This activity has been conducted for a specific time frame and has yielded impressive results. This KYC updation has helped immensely in the empowerment of EPFO subscribers and has enabled them to avail services on the digital platform. By doing so, they have successfully disposed the requirement of any sort of physical contact with the EPFO office.
