https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

Consumer Protection Act Modernised to Address Global and Digital Challenges

The Central Consumer Protection Authority (CCPA) has been established under Section 10 of the Consumer Protection Act, 2019 to regulate matters related to violation of rights of consumers, unfair trade practices, and false or misleading advertisements that are prejudicial to the interests of the public and consumers to promote, protect, and enforce the rights of the consumers as a class.
Indian Masterminds Stories

The Department of Consumer Affairs is dedicated to safeguarding consumer rights and empowering individuals by implementing progressive legislation. To adapt to the evolving landscape of globalisation, technology, and e-commerce, the Consumer Protection Act, 1986, was replaced with the Consumer Protection Act, 2019, introducing a modern framework for consumer protection.

The Central Consumer Protection Authority (CCPA) has been established under Section 10 of the Consumer Protection Act, 2019 to regulate matters related to violation of rights of consumers, unfair trade practices, and false or misleading advertisements that are prejudicial to the interests of the public and consumers to promote, protect, and enforce the rights of the consumers as a class.

On November 13, 2024, CCPA issued “Guidelines for Prevention of Misleading Advertisement in Coaching Sector, 2024” in order to prevent coaching centres from making false or misleading claims/advertisements to promote the sale of goods or services and engage in deceptive or unfair practices.

In order to protect consumer interest, CCPA has issued 45 notices to various coaching centres for misleading advertisements. The CCPA has imposed a penalty of Rs 61,60,000 on 19 coaching institutes and directed them to discontinue the misleading advertisements and unfair trade practices.

The National Consumer Helpline (NCH), administered by the Department of Consumer Affairs, has emerged as a single point of access for consumers across the country for their grievance redressal at a pre-litigation stage. Consumers can register their grievances from all over the country in 17 languages through a toll-free number 1915. These grievances can be registered on the Integrated Grievance Redressal Mechanism (INGRAM), an omni-channel IT-enabled central portal, through various channels: WhatsApp, SMS, mail, the NCH app, the web portal, and the Umang app, as per their convenience. 1004 companies, who have voluntarily partnered with NCH, as part of the ‘Convergence’ program, directly respond to these grievances according to their redressal process and revert by providing feedback to the complainant on the portal. Complaints against those companies, who have not partnered with the National Consumer Helpline, are forwarded to the company’s email address for redressal.

The Department of Consumer Affairs, through the National Consumer Helpline (NCH), has successfully intervened at a pre-litigation stage to ensure justice for students and aspirants who enrolled for the UPSC Civil Services, IIT, and other entrance examinations. Following numerous complaints registered in the National Consumer Helpline regarding unfair practices by various coaching centres, especially not refunding the enrolment fees of the students/aspirants, NCH initiated a drive to resolve these grievances on a mission mode to facilitate a total refund of ₹ 1.15 crore to affected students.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
Renewable Energy
India Must Double Renewable Energy Addition to 50 GW Annually to Hit 2030 Goal, Says S&P Global - Details Inside
THDC-resized
THDC India Commissions Nation’s First Variable Speed Pumped Storage Unit at Tehri, Marks Historic Milestone in Renewable Energy - All Details Mentioned Here
Prakash Punj, Patna Sahib
Beautification Work Completed at Prakash Punj, Patna Sahib: A New Landmark for Sikh Heritage & Tourism
Indian Railways
Indian Railways Strengthens Ticketing System with Digital Overhaul & Anti-BOT Measures - Know More
WCL Western Coalfield
WCL Achieves Record Profit Before Tax of Rs. 4,376 Crore in FY 2024–25, All Details Inside
Bihar vegetables
Historic: Bihar Exports Vegetables to Dubai for the First Time: Minister Prem Kumar Flags Off Consignment
Indian Police Services IPS Officer
3 IPS Officers Transferred in Madhya Pradesh Police Department Reshuffle; Priyanka Shukla Made AIG, Bhopal Police HQ
ICAS Service
Ministry of Finance Notifies New Indian Civil Accounts Service Recruitment Rules, 2025 - Here is All You Need To Know
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
Monika Singh’s Life Beyond the Bureaucracy | Video Interview 
IAS Tushar G Nikhare
Modernising Governance: A Digital Transformation in Gangtok
IMG-20250523-WA0036
Abhishek Singh's SECRET: Vipassana, Anthropology & Smart Answer Writing | Video Interview 
ADVERTISEMENT
UPSC Stories
Divyanshu Pal Nagar IFS
5 Years, 5 Mains, 4 Interviews: How Divyanshu Pal Nagar Stumbled in CSE, Triumphed in IFS - A Lesson for Every Aspirant
Divyanshu Pal Nagar’s inspiring five-year UPSC journey shows how perseverance, disciplined self-study,...
ANUBHAV SINGH UPSC IFS 2024
9 Years, 8 Attempts, 7 Failures: How Anubhav Singh Cracked UPSC IFS 2024 with AIR 3 Against All Odds | Exclusive
Anubhav Singh’s inspiring journey to UPSC IFS Rank 3 showcases relentless perseverance, strategic preparation,...
Jogender Sihag
“I Cleared UPSC, But My Grandfather isn’t Here to Hear it,” Jogender Sihag, AIR 521, UPSC CSE 2024
"Life is short; make the most of it, whether in civil service or any other field. Just have a clear vision...
Social Media
Tiger jump Sundarban
Stunning Viral Video Shows Royal Bengal Tiger Making Spectacular 30-Foot Leap Across River in Sunderbans - See It Here
Retired Indian Forest Service (IFS) officer Susanta Nanda shared the clip online, which quickly went...
shubham kumar ias marriage
IAS Topper Weds BPSC Topper: Shubham Kumar Marries IRS Officer Priyangi Mehta in Patna; Wedding Video Goes Viral
Topper Couple Alert: Shubham Kumar, Priyangi Mehta’s Wedding Grabs Spotlight in Bihar
parveen kaswan elephant
Elephant Outsmarts Electric Fence! IFS Parveen Kaswan Shares Incredible Video!
In the now-viral 51-second clip, the intelligent giant approaches a wooden pole supporting high-voltage...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
Renewable Energy
India Must Double Renewable Energy Addition to 50 GW Annually to Hit 2030 Goal, Says S&P Global - Details Inside
THDC-resized
THDC India Commissions Nation’s First Variable Speed Pumped Storage Unit at Tehri, Marks Historic Milestone in Renewable Energy - All Details Mentioned Here
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
Monika Singh
IAS Tushar G Nikhare
IMG-20250523-WA0036
ADVERTISEMENT
ADVERTISEMENT