https://indianmasterminds.com

ADVERTISEMENT
ADVERTISEMENT

NPCI Expands AI Use to Strengthen Security Amid Rising UPI Transactions

NPCI Chief Risk Officer Viswanath Krishnamurthy revealed that a pilot project is underway in collaboration with both public and private sector banks to integrate AI-driven measures for improving customer safety.
Indian Masterminds Stories

The National Payments Corporation of India (NPCI) is increasingly utilising artificial intelligence (AI) and machine learning (ML) to enhance security in digital transactions, especially as Unified Payments Interface (UPI) usage continues to surge.

NPCI Chief Risk Officer Viswanath Krishnamurthy revealed that a pilot project is underway in collaboration with both public and private sector banks to integrate AI-driven measures for improving customer safety.

Founded in 2008 by the Reserve Bank of India (RBI) and the Indian Banks Association (IBA), NPCI oversees the country’s retail payment systems.

Sharing key statistics, Krishnamurthy stated that UPI transactions hit 18.30 billion in March 2025, reflecting a 36% year-on-year growth. The total transaction value reached approximately ₹24 lakh crore, marking a 25% rise. Over the last five years, UPI has expanded rapidly, with a compound annual growth rate of 74%, making it the most widely used retail payment system. More than 460 million unique users have adopted UPI for digital transactions.

With digital payments growing even in smaller towns, NPCI has increased its budget allocation for UPI awareness campaigns. Recently, it launched a multilingual television commercial featuring Bollywood actor Pankaj Tripathi, who serves as its brand ambassador.

Addressing concerns about fraud, Krishnamurthy noted that nearly all scams occur due to user actions driven by greed, fear, or lack of awareness. He explained that 85% of fraud victims fall for scams due to greed, 10% due to fear, and 5% due to ignorance. Interestingly, new UPI users are rarely affected, but those with prior experience often fall for scams after multiple transactions. Even high-ranking corporate executives, including CFOs and technology heads, have been deceived.

To counter fraud, NPCI is working on a feature that will alert users before they transfer funds to accounts flagged as suspicious by other customers.

In addition to strengthening domestic security, NPCI is expanding its international presence, with its payment system already operational in seven countries. Several other nations have also expressed interest in implementing similar UPI-based payment systems.

Krishnamurthy emphasized that staying informed and cautious is key to securing digital transactions while benefiting from the convenience of UPI.


Indian Masterminds Stories
ADVERTISEMENT
ADVERTISEMENT
Related Stories
ADVERTISEMENT
ADVERTISEMENT
NEWS
UP Government Uttar Pradesh Yogi
Uttar Pradesh: Yogi Govt Transfers 8 IAS Officers, Appoints Masoom Ali Sarwar as Waqf Board CEO
Y-Puran-Kumar
Haryana IPS Y Puran Kumar Suicide: IAS Wife Amneet Kumar Files Complaint Against DGP and SP Over Explosive Note
shastri-bhawan
“I Just Couldn't Take It Anymore” - The Untold Story Behind CSS Officer Deepak Khoda’s Suicide Attempt at Shastri Bhawan | Exclusive Interview
grse mou
GRSE Signs Strategic MoU to Boost Indigenous Development of Advanced Naval Navigation Systems
Mazagon_Dock_Shipbuilders_Ltd_Organizes_Diwali_Mela_
Mazagon Dock Shipbuilders Ltd (MDL) Hosts Diwali Mela to Boost Vigilance Awareness and Empower Rural Self-Help Groups
NALCO_MOU_
NALCO Foundation Signs MoU to Boost Skill Development and Livelihood Opportunities for Rural Youth
Concor
Dividend Alert: CONCOR to Announce Q2 FY26 Financial Results and Second Interim Dividend on November 11
ircon and coal india
Coal India Partners with IRCON to Strengthen Rail Network for Seamless Coal Transportation
ADVERTISEMENT
ADVERTISEMENT
Videos
IDES Saquib Alam
UPSC Strategy & Mindset Tips from IDES Officer Saquib Alam | Video Interview 
Dr G K Goswami IPS
Everything you ever wanted to know about e-murder, e-dacoity and data safety
IFS Ravikant Meena UPSC IFS
Ravikant Meena on IFS Preparation, Optionals, and Life in Forest Service
ADVERTISEMENT
UPSC Stories
Jitendra Baghel MPPSC
7 Years, 4 Interviews, Now Dy.SP: How Jitendra Baghel Cracked MPPSC Through Relentless Struggle
Jitendra Baghel’s inspiring journey from a humble farming background to MPPSC Dy.SP showcases relentless...
IDES Saquib Alam
UPSC Strategy & Mindset Tips from IDES Officer Saquib Alam | Video Interview 
Discover how IDES officer Saquib Alam left his corporate job at Mahindra, overcame six UPSC attempts,...
Utkarsh Ujjwal IAS
IAS Utkarsh Ujjwal Shares Key Advice for UPSC Aspirants: Work Ethic, Failure, and Focus
Read the inspiring journey of IAS Utkarsh Ujjwal, 2023 batch, Gujarat cadre. From IIT Guwahati to clearing...
Social Media
World Rhino Day India
On World Rhino Day, IFS Officer Parveen Kaswan Shares Rare Insights - India Now Hosts 80% of the World’s One-Horned Rhinos
September 22 Marks Global Call for Rhino Conservation; India Holds 80% of World’s Greater One-Horned...
Parag Madhukar Dhakate
Relentless Rains Wreak Havoc in Dehradun: IFS officer PM Dhakate Warns Citizens Amid Flash Floods
Cloudbursts in Dehradun triggered flash floods. IFS officer Dr. PM Dhakate warned citizens to stay indoors...
Forest Guard Tiger Encounter
Tigers Clash in the Wild as Forest Guards Capture Rare Footage , Retired IFS Mohan Pargaien Posts Viral Video
Retired IFS officer Mohan Pargaien shares viral video of three tigers brawling in Ramnagar, as forest...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Latest
UP Government Uttar Pradesh Yogi
Uttar Pradesh: Yogi Govt Transfers 8 IAS Officers, Appoints Masoom Ali Sarwar as Waqf Board CEO
Y-Puran-Kumar
Haryana IPS Y Puran Kumar Suicide: IAS Wife Amneet Kumar Files Complaint Against DGP and SP Over Explosive Note
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Videos
IDES Saquib Alam
Dr G K Goswami IPS
IFS Ravikant Meena UPSC IFS
ADVERTISEMENT
ADVERTISEMENT