New Delhi: The Union Public Service Commission (UPSC) has announced an extension of its call centre operations to provide enhanced support and guidance to candidates applying for the Civil Services Examination (CSE) 2026 and the Indian Forest Service (IFoS) Examination 2026. The initiative aims to ensure greater ease, accessibility, and convenience for aspirants during the critical application period.
Extended Timings and Increased Capacity
The UPSC call centre will now operate every day, including weekends and holidays, until the conclusion of the application process. The facility will run in two shifts, from 7:00 am to 9:00 pm, allowing candidates to access support well beyond regular office hours.
To further improve service, the staffing of the call centre has been doubled, significantly reducing waiting times and enabling faster resolution of queries related to application procedures, eligibility, and examination guidelines.
Commitment to Aspirants: Statement from UPSC Chairman
Emphasising the Commission’s focus on aspirant facilitation, UPSC Chairman Dr. Ajay Kumar said,
“These steps are aimed at facilitating aspirants and ensuring that all necessary support mechanisms are in place. We are committed to providing timely guidance and making the application process as smooth as possible.”
The extension of call centre operations is part of a broader effort by UPSC to strengthen communication with applicants, ensure quick query resolution, and maintain a student-centric examination environment.
Focus on Candidate Convenience and Accessibility
The initiative highlights UPSC’s proactive approach to building an efficient and responsive examination system. By expanding access and reducing barriers, the Commission is ensuring that aspirants from all regions and backgrounds can complete their applications without unnecessary delays or confusion.
Candidates are encouraged to make use of the extended call centre services for clarifications on online application forms, submission deadlines, eligibility criteria, and examination-related processes.
Key Highlights:
- Call centre operational daily, including weekends and holidays
- Shift timings: 7:00 am – 9:00 pm
- Staffing doubled to reduce waiting time
- Support available for CSE 2026 and IFoS 2026 applicants
- Part of UPSC’s student-centric and responsive facilitation measures
