Patna: In a move aimed at making revenue administration more citizen-friendly, the Bihar government has announced that all state revenue officers will hold mandatory public hearings every Monday and Friday. The initiative is part of the “Sabka Samman – Jeevan Aasaan” pillar under the Sapt Nischay-3 (Seven Resolves 2025–2030) program, which emphasizes transparent, accountable, and citizen-oriented governance.
Deputy Chief Minister and Revenue & Land Reforms Minister, Vijay Kumar Sinha, stated that the goal of revenue administration is not merely to enforce rules, but to ensure timely, transparent, and respectful resolution of citizens’ grievances. Speaking on Friday, he emphasized that these public hearings, combined with a digital grievance management system and enhanced citizen facilities at revenue offices, will make the administration more responsive and accountable.
Digital Grievance Recording from 19 January
The department has issued instructions through Principal Secretary C.K. Anil, directing that all revenue officers must remain present in their offices on Mondays and Fridays to personally hear complaints from citizens. This system will come into effect from 19 January 2026.
Under Sapt Nischay-3, Bihar aims to leverage modern technology and innovative practices to make administration citizen-centric, transparent, and responsive. The “Sabka Samman – Jeevan Aasaan” pillar focuses on ease of living, ensuring that all revenue-related services are delivered in a timely manner while strengthening public trust.
Read also: Bihar Police to Deploy 50 Drones, Install CCTVs, and Modernize Forensic Labs by March 2026
Public Consultations Highlight Issues and Solutions
Deputy CM Vijay Kumar Sinha has been conducting “Land Reforms and Public Welfare Dialogues” across the state, starting with Patna district and later in Lakhisarai, Muzaffarpur, Saharsa, Purnia, and Bhagalpur. These sessions allowed citizens to directly share their grievances with the administration. The feedback from these dialogues has been used to make revenue administration more sensitive and accountable.
Respectful Behavior and Basic Facilities Mandatory
The Principal Secretary has instructed that all revenue offices must treat citizens respectfully and ensure basic amenities such as drinking water and clean toilets are available in office premises. Separate budget allocations will be provided from the headquarters to ensure these facilities are implemented effectively.
Emphasis on Digital Complaint and Resolution System
All complaints received from citizens will be digitally recorded and tracked, ensuring a smooth, transparent, and accountable system for grievance resolution. The digital mechanism will also allow monitoring of complaints and ensure timely action by revenue officers.
Increased Responsibility for Divisional Commissioners and Collectors
Divisional Commissioners and Collectors have been assigned leadership roles to strengthen revenue administration in their respective divisions and districts. Their primary responsibility will be to minimize difficulties in citizens’ daily lives caused by revenue procedures and improve overall living standards.
Deputy CM Vijay Kumar Sinha noted that this decision represents a major step toward administrative reform, bringing the revenue department closer to the people and enhancing public trust in government services.
Read also: Bihar Student Credit Card Scheme Benefits Over 4 Lakh Students with Interest-Free Education Loans
