Jaipur: Rajasthan IAS officer Dr. Rohit Gupta reviewed public grievances related to food distribution during an interaction at the Rajasthan Sampark 181 Helpline Centre on November 12, 2026. He spoke with complainants and district logistics officers through video calls and instructed officials to ensure that eligible families receive their entitled ration on time.
Gupta, who is serving as Secretary of the Food, Civil Supplies and Consumer Affairs Department and Chairman and Managing Director of the Rajasthan Renewable Energy Corporation (RREC), also directed officials to take action against ration vendors who failed to distribute foodgrains to beneficiaries during the previous month.
The review highlighted that the department had disposed of approximately 2.89 lakh out of 2,92,542 registered grievances, representing a disposal rate of around 98.8%.
The average time taken to dispose of these complaints was 12 days. However, among verified cases, 74.09% of complainants reported satisfaction with the resolution.
IAS Rohit Gupta Interacts Directly with Ration Beneficiaries
During the review, Gupta connected with complainants from different districts to understand their problems concerning ration distribution.
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Some of the grievances discussed during the interaction included:
- Shahid Khan, Khairthal-Tijara: He complained that the ration shop was not opening on time and that distribution was being delayed. Gupta assured him that the ration would be provided on the same day.
- Rohit Kumar, Karauli: He reported that he had not received ration for four months. Gupta directed the District Logistics Officer to obtain details of the distribution percentage from the concerned vendor.
- Laxman Meghwal, Chittorgarh: He raised an issue regarding receiving less than his entitled quantity of ration.
- Sunita, Alwar: She complained about not receiving ration for four months.
Gupta instructed the concerned officials to examine these complaints and take appropriate action.
District Officers Asked to Monitor Ration Vendors
Emphasising the responsibility of the department to ensure timely distribution of foodgrains, Gupta directed all District Logistics Officers to maintain regular contact with ration vendors.
The instructions included:
- Conducting regular meetings with ration dealers.
- Maintaining updated information on ration distribution.
- Monitoring the distribution percentage of individual vendors.
- Ensuring eligible families receive their entitled foodgrains on time.
- Taking action against vendors found failing to distribute ration as required.
The review focused on addressing delays and ensuring that beneficiaries receive their food entitlements without unnecessary difficulty.
IAS Rohit Gupta Reviews AI-Based Rajasthan Sampark Facility
During his visit, Gupta also enquired about the artificial intelligence-based facility available through the Rajasthan Sampark portal.
He described the feature as convenient and useful for citizens. The platform is designed to provide a centralised mechanism through which people can register grievances related to government departments and track their resolution.
The Rajasthan Sampark helpline operates through the toll-free number 181 and is used for registering and monitoring public complaints.
Who Is IAS Dr. Rohit Gupta?
Dr. Rohit Gupta is a 2006-batch IAS officer of the Rajasthan cadre. Dr. Gupta holds a B.Tech. in Electrical Engineering, a Master’s degree in Public Policy and a Ph.D. in Public Affairs from Princeton University. He has held several administrative assignments in the state government.
His previous postings include:
- District Collector, Churu: Served from October 2012 to February 2014.
- District Collector, Pali: Served from February 2014 to May 2015.
- District Collector, Udaipur: Served from May 2015 to May 2017.
- District Collector, Kota: Served from May 2017 to May 2018.
- Secretary, Finance Department (Budget): Served from August 2022 to July 2024.
- Commissioner, Industries and Commerce: Held the assignment from July 2024 to November 2025.
- Chairman and Managing Director, Rajasthan Renewable Energy Corporation: Appointed to the position in October 2026.
His administrative responsibilities have included district governance, finance, industrial development and renewable energy.
