Mumbai: Mahanagar Gas Limited (MGL), one of India’s leading City Gas Distribution (CGD) companies, has launched a user-friendly service allowing domestic customers to submit PNG (Piped Natural Gas) meter readings via WhatsApp. The initiative is designed to ensure timely and accurate billing while making the process more convenient for consumers.
How It Works
Domestic customers can now respond to a request from MGL’s official WhatsApp account by sending a photograph of their PNG meter showing:
- Meter reading (8 digits)
- Meter number
This submission helps generate accurate monthly bills and reduces the need for physical meter reading visits.
Multiple Submission Options
In addition to WhatsApp, MGL continues to offer multiple channels for meter reading submission:
- MGL Connect App – Upload a meter photo
- SMS – Send <Meter Reading> to 9223555557
- Email – Send meter photo and reading to [email protected]
- Website – Log in to www.mahanagargas.com and enter reading
- Customer Care – Call (022) 6867 4500 or (022) 6156 4500
Read Also: MGL and BEST Extend ‘MGL Tez’ Facility to 13 More Bus Depots Across Mumbai
Important Tips for Customers
Ensure your mobile number and email ID are registered with MGL under your BP/CA number for digital updates.
Verify the blue tick badge on MGL’s WhatsApp account before sending any details to ensure authenticity.
Commitment to Customer-Centric Innovation
This WhatsApp-based feature is part of MGL’s broader strategy to enhance digital engagement and offer seamless service to its growing customer base, reinforcing its commitment to clean energy and consumer convenience.
About MGL
Mahanagar Gas Limited, incorporated on May 8, 1995, is one of India’s leading natural gas distribution companies. A joint venture of GAIL (India) Limited and the Government of Maharashtra, MGL plays a critical role in delivering clean, efficient energy solutions across Mumbai and its surrounding regions.
With this strategic expansion of MGL Tez, MGL and BEST are setting a new benchmark in leveraging digital innovation to streamline public utilities, reduce refueling wait times, and support the broader vision of sustainable urban mobility in Mumbai.
