Jaipur: Rajasthan Local Bodies and Self-Governance Secretary Ravi Jain, an IAS officer of the 2004 batch from the Rajasthan cadre, has announced plans to establish a dedicated cell to resolve complaints received through the Sampark Portal and the 181 helpline. The initiative aims to strengthen grievance redressal and ensure that citizens’ problems are addressed promptly.
Jain interacted directly with citizens through the 181 helpline to review their grievances and facilitate on-the-spot online resolution. During the exercise, he examined the functioning of the portal and made personal phone calls to concerned officials to ensure action on complaints.
Ravi Jain Reviews 181 Helpline by Calling as a Citizen
As part of the inspection, Jain called the 181 helpline like an ordinary citizen to assess its functioning and the arrangements in place for handling public grievances.
He appreciated the positive feedback provided by the call representative and reviewed how complaints were being received and processed.
The exercise was aimed at assessing the effectiveness of the grievance redressal system and improving the response to issues reported by citizens through the Sampark Portal and helpline.
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Chittorgarh Sewerage Complaint Prompts Immediate Action
During the review, a complaint was received from Chittorgarh regarding sewage water spilling onto a road.
Jain immediately contacted Executive Engineer Jitendra Meena through video conferencing and instructed him to arrange repairs to the sewerage system.
He also directed the official to send photographs of the site before and after the repair work to the headquarters. The instructions were intended to enable effective monitoring of the work and verify whether the complaint had been resolved.
Jaipur Complaint Leads to Directions on Bus Stoppage and GPS Monitoring
Another complaint was raised by Mahendra Saini of Jaipur, who reported that buses were not stopping at Goner despite the location being designated as a bus stop.
Jain spoke directly to the concerned official and instructed them to ensure that buses operating on the respective route stopped at Goner as required.
He also ordered continuous monitoring of buses through their installed GPS systems to help ensure compliance with the directions.
Dedicated Cell to Strengthen Public Grievance Redressal
The proposed dedicated cell for complaints received through the Sampark Portal and the 181 helpline is intended to improve the handling and resolution of public grievances.
Jain’s review focused on direct interaction with citizens, immediate coordination with officials and monitoring of corrective action. The directions issued during the exercise covered essential civic services, including sewerage maintenance and public transport.
The initiative underscores the administration’s focus on making grievance redressal more responsive, strengthening accountability and ensuring that complaints submitted by citizens lead to appropriate action.
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