In a historic moment for Indian banking, the State Bank of India (SBI) has been named the World’s Best Consumer Bank for 2025 by the prestigious Global Finance magazine. The recognition marks a significant global milestone for the nation’s largest lender, celebrated for its inclusive digital strategy and customer-centric innovation.
The award will be formally presented to SBI Chairman C.S. Setty at the World’s Best Bank awards ceremony in Washington, D.C. on October 18, 2025, during the IMF/World Bank Annual Meetings.
Banking for a Billion — Built on Trust and Inclusion
Expressing gratitude on this achievement, C.S. Setty stated, “A heartfelt thanks to our esteemed customers, dedicated employees, and all stakeholders for their unwavering trust.” He reaffirmed the bank’s commitment to customer experience as the core of its growth journey.
Highlighting SBI’s evolving service architecture, Shri Setty emphasized the rollout of vernacular voice banking, simplified onboarding processes, and 24/7 digital support—particularly in rural and semi-urban India. “We are also building omni-channel models backed by AI-powered hyper-personalised offerings,” he said.
This global distinction not only underscores SBI’s scale—serving over 52 crore customers—but also its leadership in blending technology with human touch to redefine modern banking.
Recognition Backed by Global Credibility
The Global Finance award stands as a global benchmark, known for its rigorous evaluation of over 150 financial institutions across 193 countries and 11 regions. The assessment combined independent editorial judgment with insights from corporate finance executives, analysts, and global banking professionals.
With a readership spanning central bankers, C-suite leaders, and financial experts, Global Finance has long been regarded as a trusted voice in the international finance ecosystem. For SBI, this award elevates India’s banking stature on the world stage.
A Moment of Pride for Indian Public Sector
SBI’s win is not just a feather in its own cap but a proud moment for the Indian public sector as a whole. It reaffirms that Indian PSUs—when backed by vision, innovation, and deep-rooted customer trust—can set global benchmarks.
About State Bank of India
State Bank of India (SBI) is a Fortune 500 PSU and the country’s largest commercial bank. Headquartered in Mumbai, SBI operates over 22,000 branches and 65,000+ ATMs across India. The bank serves more than 52 crore customers worldwide and plays a critical role in India’s financial inclusion journey. Known for leading transformative digital banking solutions and robust CSR initiatives, SBI continues to drive innovation while upholding its mission of inclusive, accessible banking for all.
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