Bhopal: Madhya Kshetra Vidyut Vitaran Company has resolved 2,82,469 electricity consumer complaints through 6,495 special camps conducted across 16 districts in the Bhopal and Gwalior regions under Sampark Abhiyan 2026.
Launched on May 14, the campaign aims to provide electricity consumers with convenient and timely solutions to their grievances close to their homes. The initiative is also intended to support the objectives of the Madhya Pradesh government’s Mukhyamantri Jan Vishwas Abhiyan.
The camps have addressed complaints relating to electricity bills, meter readings, faulty meters, smart meters, voltage fluctuations and service cables, among other issues. Consumers have also been provided with services related to new connections, changes in connection details, payments and other electricity-related requirements.
Bhopal Region Records Complaint Resolution Across Nine Circles
In the Bhopal region, the electricity distribution company organised camps across nine circles, resolving complaints related to billing and other electricity services.
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The circle-wise figures are as follows:
- Bhopal City Circle: 483 camps; 30,163 complaints resolved.
- Betul (O&M) Circle: 570 camps; 36,710 complaints resolved.
- Bhopal (O&M) Circle: 331 camps; 12,561 complaints resolved.
- Harda Circle: 180 camps; 21,842 complaints resolved.
- Narmadapuram Circle: 455 camps; 32,400 complaints resolved.
- Raisen Circle: 337 camps; 19,464 complaints resolved.
- Rajgarh Circle: 469 camps; 6,974 complaints resolved.
- Sehore Circle: 427 camps; 9,925 complaints resolved.
- Vidisha Circle: 285 camps; 15,093 complaints resolved.
Betul (O&M) recorded the highest number of complaints resolved among the listed Bhopal region circles, with 36,710 cases addressed through 570 camps.
Gwalior Region Conducts Camps Across Eight Circles
The campaign also covered eight circles in the Gwalior region, where the camps addressed consumer grievances and provided electricity-related services.
The reported figures are:
- Gwalior City Circle: 375 camps; 9,085 complaints resolved.
- Ashoknagar (O&M) Circle: 187 camps; 19,806 complaints resolved.
- Bhind Circle: 357 camps; 6,969 complaints resolved.
- Datia Circle: 221 camps; 9,164 complaints resolved.
- Guna Circle: 323 camps; 10,922 complaints resolved.
- Gwalior (O&M) Circle: 315 camps; 5,311 complaints resolved.
- Morena Circle: 495 camps; 20,573 complaints resolved.
- Sheopur Circle: 239 camps; 6,025 complaints resolved.
- Shivpuri Circle: 446 camps; 9,482 complaints resolved.
Morena recorded 20,573 complaints resolved through 495 camps, the highest complaint-resolution figure among the listed Gwalior region circles.
Electricity Billing and Meter Complaints Among Key Issues
The camps have focused on resolving complaints directly at the local level, particularly those involving electricity bills and metering.
The services provided include:
- Correction of erroneous electricity bills and meter-reading discrepancies.
- Replacement of stopped or faulty electricity meters.
- Resolution of complaints related to smart meters.
- Repair of service cables and action on voltage-related problems.
- Resolution of complaints involving transformers.
- Processing of requests for increased sanctioned load.
- Name and category changes in electricity connections.
- Permanent disconnection and temporary connection services.
- e-KYC and issuance of No Objection Certificates (NOCs).
The camps have also facilitated partial and full payment of electricity bills, deposits towards outstanding dues and information about various public welfare schemes.
Rural Domestic and Agricultural Pump Connections at ₹5
As part of the campaign, new rural domestic and agricultural pump electricity connections have been provided for a fee of ₹5, according to the source.
The initiative also covers advance-payment discounts and other electricity-related services intended to address consumer requirements through the special camps.
Sampark Abhiyan 2026 Supports Mukhyamantri Jan Vishwas Abhiyan
The electricity distribution company’s campaign is being implemented to address consumer complaints conveniently and promptly while supporting the objectives of the Mukhyamantri Jan Vishwas Abhiyan.
Through the special camps, Madhya Kshetra Vidyut Vitaran Company is providing local access to grievance redressal and electricity-related services across the Bhopal and Gwalior regions.
According to the figures released by the company, 6,495 camps have been organised and 2,82,469 complaints resolved since the campaign began on May 14.
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