New Delhi: The Department of Posts, popularly known as India Post, has achieved a historic milestone by crossing the ₹4,000 crore quarterly revenue mark for two consecutive quarters for the first time. The Department recorded revenue of ₹8,212.7 crore during the first half of the financial year 2026-27 (April–September 2026), registering a year-on-year growth of 24% compared with ₹6,636 crore in the corresponding period of the previous financial year.
In the second quarter (July–September 2026), India Post generated revenue of ₹4,201.5 crore, marking a 25% increase over the same quarter last year and a 5% rise compared with the first quarter.
Union Minister of Communications and Development of the North Eastern Region, Jyotiraditya M. Scindia, chaired the Department’s Second Quarter (Q2) Review Meeting in New Delhi to assess business performance and discuss strategies for sustaining growth.
The meeting was attended by Dr. Chandra Sekhar Pemmasani, Union Minister of State for Communications and Rural Development; Subrat Das, Secretary (Posts); Manisha Sinha, Director General Postal Services (DGPS); members of the Postal Services Board; Chief Postmasters General of all Postal Circles; and senior officials of the Department.
India Post Records Growth Across All Business Verticals
All six business verticals of the Department recorded year-on-year growth during the first half of FY 2026-27. The key performers included insurance, mail, savings and international business, while the parcels segment registered the highest growth rate.
The reported year-on-year growth across major business verticals was as follows:
- Parcels: 71%
- PLI/RPLI: 44%
- International Relations and Global Business: 38%
- Mails: 36%
- Post Office Savings Bank (POSB): 18%
The parcels business generated ₹318.9 crore in revenue during Q2. Kerala, the North East, Uttar Pradesh and Bihar Postal Circles exceeded their quarterly targets in this segment.
Mail revenue increased by 26% compared with Q1, with 12 Postal Circles achieving or exceeding their Q2 targets. The Post Office Savings Bank contributed ₹1,987 crore, while Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) achieved 92% of their quarterly target.
The performance reflects growth across traditional postal services as well as insurance, financial services and international business operations.
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Postal Circles Show Strong Business Performance
During the Q2 review, the Department assessed the performance of its Postal Circles against their proportionate business targets.
Seven Postal Circles achieved 90% or more of their respective Q2 targets. Bihar led with 97.15% achievement, followed by West Bengal at 97.07% and the North East at 94.79%.
For the first half of FY 2026-27, West Bengal recorded the highest target achievement at 95.72%. Bihar followed at 95.12%, while Andhra Pradesh achieved 94.63%.
The Department also reported improvements in business performance across its network. Eighteen of the 23 Postal Circles improved their target achievement compared with Q1, indicating broader progress in revenue generation.
India Post Improves Expenditure Efficiency
The review also highlighted improvements in expenditure efficiency across the Department.
The Expenditure Cost Ratio stood at 42% when pension expenditure was included and 62% when pension expenditure was excluded. Twenty-two Postal Circles improved their respective expenditure cost ratios compared with the first quarter.
The Department emphasised the importance of maintaining expenditure discipline while improving service quality and expanding revenue-generating activities. Better cost management is expected to support its efforts to achieve long-term financial sustainability.
Andhra Pradesh and Bihar Postal Circles Recognised for Performance
The Department recognised Andhra Pradesh and Bihar Postal Circles for their performance against their respective proportionate business targets.
Andhra Pradesh Postal Circle received recognition for its performance during the first quarter (April–June 2026), while Bihar Postal Circle was recognised for the second quarter (July–September 2026).
Bihar recorded 97.15% achievement against its Q2 target, followed by West Bengal at 97.07% and the North East at 94.79%.
The recognition highlighted the importance of focused business planning, effective implementation and sustained efforts to improve revenue generation across Postal Circles.
Jyotiraditya Scindia Calls for Customer-Centric Growth and Digitisation
Congratulating officers and employees on the achievement, Union Communications Minister Jyotiraditya M. Scindia stressed the need to sustain the growth momentum through customer acquisition, service excellence and customer retention.
He called for greater business diversification, stronger leadership, innovation and a customer-centric approach to improve the Department’s competitiveness. He also highlighted the scope for flexible pricing for bulk customers, subject to applicable policies and approvals.
Scindia emphasised the need to accelerate the digitisation of India Post’s services to enhance customer experience, improve operational efficiency and strengthen its position in the evolving postal and logistics market.
His guidance focused on building on the Department’s recent financial performance while ensuring that improved services and customer satisfaction remain central to its growth strategy.
Dr. Chandra Sekhar Pemmasani Stresses Workforce Empowerment and Better Delivery
Union Minister of State for Communications and Rural Development Dr. Chandra Sekhar Pemmasani highlighted India Post’s growth potential and stressed the importance of workforce empowerment, accountability and improved service delivery.
He called for standardised procedures and real-time monitoring to address parcel delivery delays and improve customer satisfaction. Strengthening operational processes and ensuring timely deliveries were identified as important priorities, particularly during periods of high parcel demand.
The Ministers also directed Postal Circles to sustain growth during the festive season and the peak parcel period, strengthen the parcels and International Relations and Global Business verticals, and maintain financial discipline.
India Post to Focus on New Business Opportunities and Financial Sustainability
The Q2 review outlined several priorities for the Department to sustain its growth momentum and expand its business operations.
These include accelerating the onboarding of citizen-centric services in collaboration with State Governments, strengthening logistics and international business, and identifying new opportunities across key economic sectors.
The Department will follow a cluster-based approach focusing on the following areas:
- Agro-logistics and international business: Expanding logistics services and strengthening international business opportunities.
- MSMEs, One District One Product (ODOP) and tourism: Supporting small businesses, local products and tourism through postal and logistics services.
- Citizen-centric services, financial inclusion, insurance and rural logistics: Expanding access to public services and financial products while strengthening last-mile connectivity.
Guided by the principle of Jan Seva, the Department aims to leverage its extensive postal network and workforce to unlock new business opportunities, improve operational efficiency and advance towards financial sustainability.
About India Post
India Post is the Department of Posts under the Ministry of Communications, Government of India. With an extensive nationwide network, it provides mail and parcel delivery, postal savings, insurance, financial inclusion and other citizen-centric services. The Department plays a significant role in connecting rural and urban communities and supporting last-mile service delivery across India.
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