Kohima: The Nagaland Police is set to introduce a single-window online complaint portal within the next 10–12 days, allowing residents to lodge grievances, track their complaints electronically and access police inquiry reports, Director General of Police (DGP) Rupin Sharma, a 1992-batch IPS officer of the Nagaland cadre, announced on Tuesday.
Sharma made the announcement at a state-level convergence meeting on violence against women and children in Kohima. The proposed platform will accept complaints even when the matter is subsequently determined to be civil rather than criminal.
How the New Complaint System Will Work
Under the proposed mechanism, complaints submitted to the police will be assigned by the officer-in-charge of the concerned police station to an investigating officer for a preliminary inquiry.
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The officer will determine whether the complaint concerns:
- A cognisable offence
- A non-cognisable offence
- A purely civil dispute
If a cognisable offence is established, the police station will be required to register an FIR. In non-cognisable cases, the complainant may be advised to approach a magistrate, while purely civil disputes will remain outside police jurisdiction.
Complaint Tracking and Inquiry Reports
The portal is expected to give complainants greater visibility into the progress of their complaints.
Users will be able to:
- Track the status of their complaints electronically.
- Check whether an FIR has been registered.
- Know the reason if an FIR has not been registered.
- Download a copy of the police inquiry, in accordance with provisions under the new criminal laws.
Senior police officers, from the police station level up to the DGP, will also be able to monitor complaints and inquiries through the system.
“Your complaints will not go unanswered,” Sharma said.
Focus on Violence Against Women and Children
The DGP said the system could be particularly useful in cases involving domestic violence, child abuse, stalking and harassment. Repeated complaints could help police identify patterns and facilitate intervention before such behaviour develops into more serious offences.
Sharma also urged victims and members of the public to report incidents of violence, pointing out that under-reporting makes it difficult for authorities to assess the scale of the problem and determine requirements for manpower, safe homes, vehicles and helplines.
He cautioned NGOs, village councils, customary institutions and other civil society groups against taking the law into their own hands, particularly in cognisable offences such as rape and stalking.
Nagaland Reports Cases Under Women and Child Protection Mechanisms
Director of Social Welfare Tosheli Zhimomi shared data on cases handled through various support mechanisms during the meeting.
According to the figures presented:
- One Stop Centres handled 311 cases of gender-based violence during 2025–26.
- The Women Helpline received 144 cases.
- Child Welfare Committees received 640 cases involving children in need of care and protection during 2025–26.
- Juvenile Justice Boards received 56 cases involving children in conflict with law.
- 639 children were in child care institutions.
- Child Helpline 1098 received 2,632 cases between September 1, 2023 and March 25, 2026.
The reported cases involving women included domestic violence, cybercrime, sexual assault, missing cases and other situations involving women in distress.
Schools to Get Sanitary Napkin Vending Machines and ‘SHE’ Boxes
Under Mission Shakti and Beti Bachao Beti Padhao, the Social Welfare Department also plans to provide sanitary napkin vending machines and grievance-redressal ‘SHE’ boxes in registered schools across Nagaland in coordination with the state police.
Additional Secretary Olemjungla Aier stressed that the initiatives addressing women and children require coordination among the police, legal services authorities and NGOs.
The meeting brought together officials and frontline workers from all 17 districts to strengthen coordination and develop a more integrated response to violence against women and children.
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