Lucknow: In a significant move aimed at strengthening accountability in policing, Uttar Pradesh Director General of Police Rajeev Krishna, a 1991-batch IPS officer of the UP cadre, held a comprehensive review meeting with senior police officers and directed that effective disposal of public complaints should become an important criterion for postings at police stations and police outposts across the state.
The review meeting, held virtually from the police headquarters, was attended by zonal ADGs, Range IGs and DIGs, Police Commissioners, Senior Superintendents of Police (SSPs), and Superintendents of Police (SPs). The meeting focused on public grievance redressal, quality of investigations, road safety campaigns, and technology-based policing reforms.
88 Police Units Reviewed Across Uttar Pradesh
According to the official review framework, each district, commissionerate, and commissionerate zone was treated as an independent administrative unit.
This resulted in a total of 88 police units being reviewed during the meeting.
The exercise covered performance on multiple law-and-order parameters and was aimed at ensuring uniform implementation of policing standards across Uttar Pradesh.
Complaint Disposal to Influence Postings at Police Stations
DGP Rajeev Krishna stressed that public complaints must be resolved effectively before situations escalate into FIRs, describing preventive policing as a critical element of modern law enforcement.
He directed officers that the quality and speed of complaint disposal should be considered while deciding postings at police stations and police outposts.
This means officers performing better in grievance handling may receive preference in key field postings, making complaint management a measurable performance indicator.
40% Complaint Reduction Target Showing Results
Soon after assuming office as DGP, Rajeev Krishna had set a target for all districts to reduce public complaints by 40 percent during review meetings held from June last year.
According to the latest assessment, the state has shown significant improvement, with a visible decline in public grievances across districts.
The police headquarters considers this a positive sign that field-level interventions are beginning to yield measurable outcomes.
Strict Deadlines for Investigation Under BNSS
The DGP issued clear instructions regarding timelines for criminal investigations under the provisions of the Bharatiya Nagarik Suraksha Sanhita (BNSS).
New Investigation Deadlines
• General criminal investigations must be completed within 60 days
• Serious crime investigations must be completed within 90 days
These timelines are intended to improve the quality of investigations and reduce pendency.
Senior officers were directed to monitor adherence closely.
Special Campaign for Quality and Timely Investigations
A statewide special campaign is currently underway to improve both the quality and speed of police investigations.
The focus areas include:
• Timely filing of case reports
• Better evidence collection
• Stronger supervision of investigating officers
• Reduction in delayed investigations
The DGP emphasized that investigation quality must improve alongside faster disposal.
Senior Officers Asked to Intensify Supervision
To ensure compliance, senior officers have been directed to:
• Conduct regular orderly room inspections
• Review pending investigations frequently
• Supervise field officers directly
• Ensure quality disposal of cases within prescribed timelines
The objective is to improve accountability at every supervisory level.
Review of Online Complaints and Technology Use
The meeting also included a detailed review of:
• Online complaint disposal systems
• Effective use of the Yaksha App
• Quality of investigations
• District performance under law-and-order indicators
The Yaksha App is being increasingly used to improve digital policing and monitoring.
Zero Fatality District Campaign Reviewed
The DGP also reviewed progress under the Zero Fatality District (ZFD) campaign, which aims to reduce road accident deaths through better traffic enforcement and preventive measures.
District officers were instructed to strengthen implementation of road safety interventions.
UP Targets Top Rank in National Dashboard
Currently, Uttar Pradesh holds the third position in the Centralised Ranking and NCL Dashboard maintained by the Government of India.
The DGP has set a target for the state police to secure first rank nationally, particularly in complaint disposal and investigation efficiency.
Why the Directive Matters
Linking complaint disposal to police postings marks an important administrative shift because it:
• Encourages preventive policing
• Rewards officers with strong grievance-handling records
• Reduces unnecessary FIR escalation
• Improves public trust in police stations
• Makes station-level functioning more performance-driven
This may significantly influence future field-level postings across Uttar Pradesh Police.
