Patna: Bihar’s rural roads are getting a digital makeover thanks to the “Hamara Bihar, Hamari Sadak” mobile app, developed by the Rural Works Department. The app enables residents to report damaged roads, bridges, and culverts, ensuring timely repairs and improved infrastructure in villages across the state.
Over 2,000 Complaints Resolved Successfully
Since the app’s launch, a total of 2,239 complaints have been received as of 9 February 2026, out of which 2,097 complaints have been successfully resolved. This accounts for an impressive 93.66% resolution rate, demonstrating the app’s effectiveness in connecting citizens directly with government authorities for quick action.
Regional Performance Highlights
- Muzaffarpur Division (Chief Engineer-5): 517 complaints received, 468 resolved
- Darbhanga Division (Chief Engineer-6): 476 complaints received, 448 resolved
These divisions have reported the highest number of complaints, reflecting active citizen participation in improving rural infrastructure.
How to Register a Complaint
The “Hamara Bihar, Hamari Sadak” app is available on Google Play Store. Residents can log in using their mobile number, select their district, block, panchayat, and village, and upload relevant information and photos of damaged roads or culverts. Complaints are immediately forwarded to the concerned officials for action.
Timely Repairs and Accountability
Departmental guidelines require officials to inspect reported sites within a specified timeframe and complete repair work promptly. Once the work is done, photos and reports are uploaded on the app for the complainant to track progress. Officials failing to adhere to timelines face departmental action, ensuring transparency and accountability.
Impact on Rural Infrastructure
The app has significantly improved traffic and road conditions in rural Bihar while encouraging active citizen participation in governance. By leveraging modern technology, the initiative is accelerating the development of rural infrastructure and strengthening the link between citizens and government services.
