Lucknow: Special electricity consumer camps across Uttar Pradesh have resolved 89.35% of complaints in just 11 days. Between August 1 and 11, 5,065 camps assisted 50,995 consumers, resolving 42,672 of 47,757 complaints related to bills, meters, tariffs and digital services.
Faster Resolution of Electricity Complaints
The month-long camps are being held at division and sub-division levels across Uttar Pradesh.
The initiative covers several common consumer issues:
- Electricity bill correction
- Smart and non-smart meter complaints
- Faulty meter replacement
- Tariff category changes
- Mobile number and email updates
- Mobile app-related complaints
Officials are also prioritising pending complaints to ensure quicker disposal at the local level.
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34.37% Bill Revision Cases Needed No Change
The review of bill-related complaints found that many bills were already correct under applicable rules.
Overall, 34.37% of smart and non-smart meter bill revision cases did not require any correction.
For smart meters:
- 7,334 applications received
- 3,320 bills found correct
- 3,348 bills revised
For non-smart meters:
- 15,451 applications received
- 4,511 bills found correct
- 9,761 bills revised
The verification process allows consumers to receive corrections where required while confirming bills that comply with the applicable rules.
Meter and Digital Services See High Disposal
The camps have also processed thousands of other service requests.
- Faulty meters: 3,089 of 4,745 replacement requests completed.
- Tariff changes: 1,870 of 2,099 applications processed.
- Mobile and email updates: 11,931 of 12,537 requests resolved.
- Mobile app complaints: 4,842 of 5,194 complaints resolved, achieving a 93.22% resolution rate.
These services are designed to reduce the need for consumers to make repeated visits to electricity offices.
1912 and Online Platforms Available
Consumers can also register electricity-related complaints through the toll-free number 1912, chatbot and online platforms.
The special camps will continue across Uttar Pradesh until August 31, 2026.
By combining physical camps with digital grievance channels, the electricity department aims to provide consumers with faster, transparent and convenient services while improving local-level complaint resolution.
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