Mumbai: Central Bank of India has announced a senior management change with the promotion of Jai Shankar Prasad as General Manager (GM), Customer Care Department (CCD). The promotion came into effect on September 1, 2026, according to the HCM office order dated September 3, 2026.
Prasad has over 33 years of banking experience and has spent his entire career with Central Bank of India. Before his elevation as General Manager, he was serving as Deputy General Manager in the Customer Care Department.
Jai Shankar Prasad Appointed General Manager, Customer Care
Jai Shankar Prasad, aged 57, joined Central Bank of India in 1993 and has held several important positions during his career.
His extensive experience includes both branch-level and senior leadership roles, giving him exposure to different aspects of banking operations.
Key details of Jai Shankar Prasad’s profile:
- Name: Jai Shankar Prasad
- Age: 57 years
- Current Position: General Manager, Customer Care Department
- Effective Date: September 1, 2026
- Joined Central Bank of India: 1993
- Banking Experience: More than 33 years
- Qualification: Bachelor of Arts
- Professional Qualification: Certified Associate of Indian Institute of Banking and Finance (IIBF)
- Immediate Previous Position: Deputy General Manager, Customer Care Department
- Previous Roles: Branch Head, Regional Head and Zonal Head
Prasad Brings Over 33 Years of Banking Experience
Jai Shankar Prasad began his professional journey with Central Bank of India in 1993. Over more than three decades, he has worked across multiple levels of the organisation.
His experience as a Branch Head, Regional Head and Zonal Head has provided him with an understanding of branch operations, regional management and wider banking administration.
Before his latest promotion, Prasad was working as Deputy General Manager in the Customer Care Department, making his elevation particularly relevant to the department he will now lead.
Focus on Customer Care and Service Delivery
The Customer Care Department plays an important role in addressing customer needs and strengthening service delivery across the bank.
Prasad’s experience in both field operations and customer care is expected to support the department’s focus on efficient customer service and banking operations.
His appointment also brings senior leadership experience to a function that directly interacts with customer service requirements across the bank.
Central Bank of India Makes Regulatory Disclosure
Central Bank of India has disclosed the management change to the stock exchanges in accordance with Regulation 30 and Regulation 51 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.
The bank has also made the information available through its Investor Relations section.
The appointment is a senior management change and does not involve any change in the bank’s Board composition. Prasad also has no relationship with any of the directors of the bank.
About Central Bank of India
Central Bank of India is a public sector bank in India with a long-standing presence in the country’s banking sector. The bank provides a range of banking and financial services to retail customers, businesses and institutions through its extensive network of branches and digital banking channels.
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