New Delhi: Delhi Chief Minister Rekha Gupta conducted a public grievance hearing (Jan Sunwai) on Wednesday, listening to complaints and concerns raised by citizens from various parts of the city. She assured prompt resolution of issues and directed concerned officials to take immediate action.
The Chief Minister reiterated that public trust is the government’s greatest strength and emphasized that it drives her administration’s commitment toward service delivery, sensitivity, and good governance.
CM Assures Quick Resolution of Citizens’ Problems
During the Jan Sunwai session, residents from different areas of Delhi presented their grievances related to civic issues and public services. Chief Minister Rekha Gupta listened to them personally and assured that their concerns would be addressed without delay.
She instructed officials to ensure timely follow-up and resolution of all registered complaints, stressing accountability in governance.
“Public Trust is Our Greatest Strength,” Says CM Rekha Gupta
Speaking on the occasion, the Chief Minister said that the trust of citizens is the foundation of her government’s work.
She stated that this trust motivates the administration to continuously work with:
- Service-oriented governance
- Sensitivity toward public needs
- Transparent and accountable systems
Surprise Inspection of Transport Department Offices in Burari
A day prior to the Jan Sunwai, CM Rekha Gupta carried out a surprise inspection of several transport-related facilities in Burari, including:
- District Transport Office (DTO)
- Vehicle Inspection Unit
- Vehicle Training Institute
- Automated Testing Station (ATS)
The Chief Minister reviewed the status of citizen services and infrastructure during her visit.
Review of Automated Testing Station (ATS) Construction
During the inspection, CM Rekha Gupta reviewed the ongoing construction work of the Automated Testing Station (ATS). She directed officials to ensure that all work is completed within the stipulated deadlines.
She emphasized the importance of timely project execution and efficient service delivery in public-facing government facilities.
Government Focus on Simple, Transparent and Time-Bound Services
The Chief Minister highlighted her government’s commitment to improving public service systems. She said citizens visit government offices expecting convenience and efficiency.
She stated:
- Services must be simple and accessible
- Processes should be transparent
- Work must be completed within fixed timelines
- Accountability will be enforced in cases of negligence
Accountability and Reform in Public Service Delivery
Rekha Gupta made it clear that where shortcomings are identified, corrective action will be taken, and where negligence is found, accountability will be fixed.
She said her administration is focused on strengthening governance systems to ensure better citizen experience across all departments.
Strong Push for Citizen-Centric Governance in Delhi
The recent Jan Sunwai and surprise inspections reflect the Delhi government’s focus on citizen-centric governance, aimed at improving efficiency in public services and ensuring faster resolution of public issues.
Officials have been directed to maintain strict monitoring and ensure that government services meet the expectations of Delhi residents.
