New Delhi: The Ministry of Ayush has disposed of 3,100 out of 3,134 public grievances, achieving a disposal rate of nearly 99 per cent during Special Campaign 6.0. The campaign, conducted from November 2025 to August 2026, focused on clearing pending matters and improving the efficiency of grievance redressal and administrative processes.
The Ministry also resolved 454 of 461 public grievance appeals during the campaign, indicating a broader push to address citizen concerns and pending references within a defined timeframe.
Nearly 99% Public Grievances Disposed
Special Campaign 6.0 placed particular emphasis on reducing the backlog of public grievances received by the Ministry and its associated organisations.
Out of 3,134 grievances taken up during the campaign period, 3,100 were disposed of. This translates into a disposal rate of nearly 99 per cent.
For citizens, faster disposal of grievances can help reduce the time taken to receive responses or action from government departments. The campaign also placed attention on monitoring pending cases rather than allowing them to remain unresolved for extended periods.
The Ministry’s performance forms part of its stated focus on citizen-centric administration and timely public service delivery.
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454 Public Grievance Appeals Also Resolved
The campaign also covered appeals arising from public grievances.
The Ministry disposed of 454 out of 461 public grievance appeals, further strengthening the grievance redressal process. Appeals provide another level of review when citizens seek reconsideration or are not satisfied with the initial handling of their grievance.
By focusing on both grievances and appeals, the campaign addressed different stages of the public grievance mechanism.
Government References Also Cleared
Special Campaign 6.0 was not limited to public complaints. The Ministry also worked on clearing various government references and pending matters.
During the campaign, the Ministry disposed of:
- 70 references from Members of Parliament
- 18 Parliamentary Assurances
- 14 PMO References
- 3 State Government References
These references involve different forms of communication and follow-up within the government system. Their disposal is part of the wider effort to reduce pendency and improve administrative responsiveness.
Focus on Administrative Efficiency
The campaign provided the Ministry and its organisations an opportunity to review pending work and strengthen internal monitoring mechanisms.
Instead of treating grievance disposal as an isolated activity, the exercise brought together grievance redressal, government references and institutional monitoring under a focused campaign.
Sustained monitoring across the Ministry and its associated organisations helped track pending matters and push them towards timely disposal. Such mechanisms can also help departments identify recurring administrative delays and improve internal processes.
What the Numbers Show
The figures from Special Campaign 6.0 point to a significant reduction in pending public grievances and appeals handled by the Ministry of Ayush.
The disposal of 3,100 grievances out of 3,134 and 454 appeals out of 461 represents a high level of case clearance during the campaign period. At the same time, the remaining cases indicate that grievance redressal continues to require regular monitoring beyond time-bound campaigns.
The Ministry has emphasised that the exercise is aimed at making administration more responsive, transparent and accountable.
Strengthening Citizen-Centric Governance
For citizens, grievance redressal is an important part of the relationship between government departments and the public. Timely responses allow people to track their concerns and seek action through established administrative channels.
The Ministry of Ayush’s Special Campaign 6.0 has therefore focused not only on clearing a backlog but also on strengthening processes for handling grievances and references.
The campaign’s outcome highlights the role of regular monitoring and coordinated administrative efforts in improving public service delivery. Continued attention to pending cases can help maintain the momentum created during the campaign and support a more responsive system of governance.
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