Patna: In a significant step towards improving governance and public service delivery, the Bihar government on Monday launched a new public grievance redressal initiative under the “Respect for All – Ease of Living” programme. The initiative is a key component of Chief Minister Nitish Kumar’s ambitious Seven Resolutions-3, which places special emphasis on making administrative systems more citizen-friendly and responsive.
Focus on Ease of Living Under Seven Resolutions-3
Under the Seven Resolutions-3 framework, the state government has prioritised Ease of Living, particularly through direct interaction between citizens and government officials. The primary objective of the programme is to ensure that people’s problems—especially those related to administrative functioning—are heard promptly and resolved efficiently.
The programme was formally launched on January 19 across all departments and districts of the state.
Weekly Grievance Hearings at Sardar Patel Bhavan
As part of the initiative, public grievances will be heard every Monday and Friday from 11:00 AM to 1:00 PM at the ground floor of Sardar Patel Bhavan, Patna.
In the Home Department, the Additional Chief Secretary along with other senior officials will be present on these days to listen to public complaints. In the absence of the Additional Chief Secretary, designated officers will take charge of hearing grievances to ensure there is no disruption in the process.
Structured Arrangements for Public Interaction
To facilitate smooth functioning of the grievance hearings:
Seating arrangements have been made for complainants in the auditorium on the ground floor of Sardar Patel Bhavan.
The name, address, and full details of every complainant will be recorded in a register.
The register will also note the total number of complainants on a particular day and the nature of issues raised.
Complainants will be taken in groups of five or six to the concerned officers on the second floor, where their grievances will be heard in detail.
Immediate Action and Clear Instructions to Officials
After listening to the grievances:
Complainants will be immediately directed to the concerned branch or office for resolution.
Necessary instructions will be issued to relevant officers to ensure timely and appropriate action.
The process is designed to reduce delays and ensure that citizens do not face unnecessary inconvenience.
Digital Monitoring Through Dedicated Web Portal
To ensure transparency and accountability, the government has introduced a specially designed web portal — sss.bihar.gov.in.
Key features include:
Mandatory registration of officials from all departments and district offices
Uploading of daily data on the number of complainants
Details of which official heard each complaint
Provision to update the status of action taken on grievances at a later stage
Training Conducted Before Programme Launch
Before the programme commenced at 11 AM on Monday, a training session was organised via video conferencing by the Chief Minister’s Secretariat for officials from all departments and district-level offices.
During the session, officials were briefed on:
Proper implementation of the programme
Use of the grievance portal
Ensuring that complainants face no procedural difficulties
Detailed guidelines for effective execution were issued by Mrs. K. Suhita Anupam, Special Secretary, Home Department.
Strengthening Citizen Trust in Governance
The “Respect for All – Ease of Living” initiative is expected to significantly strengthen citizen trust in governance by bringing administration closer to the people. By institutionalising regular grievance hearings and combining them with digital monitoring, the Bihar government aims to ensure that public issues are not only heard but also resolved in a transparent and time-bound manner.
