Panaji: Goa Police has stepped up vigilance against fake call centres after a fresh operation was detected in Bambolim, with DGP Alok Kumar, a 1996-batch IPS officer of the AGMUT cadre, directing police units to act immediately whenever information about such activities is received.
“Goa police have zero tolerance towards fake call centres and we will act against such activities as soon as it comes to light,” Kumar said.
Fresh Fake Call Centre Busted in Bambolim
Goa Cyber Crime Police recently raided a villa in Aldeia de Goa, Bambolim, following intelligence inputs and arrested 10 people allegedly involved in a fake Apple support operation targeting US citizens. Police said the accused allegedly impersonated Apple Support personnel and used laptops, mobile phones, VoIP services and spoofed US numbers to contact victims.
Read Also: We Are With You: North Goa Police To Senior Citizens Living In Isolation
Investigators said the accused allegedly displayed fraudulent pop-ups claiming that victims’ Apple devices or iCloud accounts had been compromised. They then allegedly induced victims to pay for technical support through gift cards, Zelle, PayPal and USDT.
Police seized nine laptops, nine mobile phones, a router and several headsets during the raid. The 10 arrested persons were from Gujarat, Uttar Pradesh, Meghalaya, Maharashtra and Goa.
Goa Police Has Targeted Multiple Such Operations
The latest raid follows a series of actions against fake call centres in Goa. Police had reported around 25 such operations being busted last year, with about 100 people arrested from several states, including Maharashtra, Gujarat, Delhi, Haryana, Nagaland and Manipur.
In April 2026, the Goa Crime Branch also arrested 18 people during raids on two alleged fake call centres in Panaji. Police said the centres were allegedly targeting US citizens by posing as loan company agents.
DGP Alok Kumar had earlier directed police stations, the Crime Branch and the Cyber Crime Cell to develop intelligence on fake call-centre operations and take swift action.
How the Alleged Operations Worked
According to police accounts, recruits were allegedly trained using standard scripts and instructions before interacting with potential victims. Officers have said some operators worked during hours aligned with US time zones and used overseas networks to divert calls to centres in Goa.
Police have also said that some operators were paid salaries along with incentives linked to money allegedly obtained from victims.
Investigators have also reported that some accused attempted to justify targeting foreign victims rather than Indians. One officer quoted in the reports said accused persons claimed they were targeting people from countries that had historically exploited India.
With the latest Bambolim case highlighting the continued presence of such operations, the Goa Police leadership has reiterated that information about suspected fake call centres should trigger immediate action.
Read Also: From Delhi to Goa: How IPS Officer Alok Kumar Is Building a Smarter, More Proactive Police Force
