New Delhi: In a major step towards reforming the public image of the Delhi Police, Commissioner SBK Singh on Monday inaugurated an ‘Etiquette and Skill Training’ program aimed at changing how police officers interact with citizens. The initiative focuses on instilling professionalism, courtesy, and service orientation in police personnel and is expected to benefit around 2,000 frontline officers over the next 15 days.
Speaking at the inauguration held at the Adarsh Auditorium, Police Headquarters, Singh said that the first interaction between police and public often sets the tone for the entire engagement, and it is crucial for officers to operate with empathy and responsibility rather than authority.
“From Ruler’s Attitude to Service Attitude”
Emphasizing a shift in mindset, Commissioner Singh underlined the need for officers to act not as rulers, but as public servants.
“The police should work with a spirit of service. They must treat others the way they themselves expect to be treated,” Singh stated.
He stressed that courtesy, professionalism, and sensitivity should be the pillars of police conduct, especially for those at the frontline of law enforcement.
Booklets and Workshops Rolled Out
Two special training booklets were also released on the occasion, designed by the Delhi Police Academy (DPA) to support the structured workshops.
The training will include two-day workshops and is being organized in five batches:
- 700 duty officers across two batches (August 18–21)
- 1,300 Integrated Public Service Officers (IPSO) across three batches (August 25–September 4)
The program began with 350 officers from Zone-1, and will soon cover officers from all police stations in Delhi.
What Will Be Taught
The training is set to cover:
- Behavioral skills and etiquette
- Legal knowledge relevant to public service
- Problem-solving strategies
- Citizen-centric communication
- Professional conduct under pressure
These sessions will be led by expert trainers and experienced faculty of the Delhi Police Academy.
According to the department, the objective is to ensure that every public interaction by the police is empathetic, effective, and solution-driven.
Read also: Delhi Police Commissioner S B K Singh Bans Aerial Platforms from August 2 to 16 for Security Reasons
A Model for Nationwide Policing?
With police-public relations often strained across the country, Delhi’s initiative could set an example for other states looking to implement similar reforms. The program is also aligned with the broader push for “people-friendly policing” and greater transparency and accountability in law enforcement.
Senior officers present at the event included Special Commissioner (Training) Sanjay Kumar and Joint Director of DPA Asif Mohammad Ali, among others.
