The Government of Rajasthan has launched a special administrative drive by deputing 35 senior IAS officers to the Rajasthan Sampark Helpline, aiming to fast-track the resolution of public grievances across the state.
The move comes under the leadership of Chief Minister Bhajan Lal Sharma amid growing concerns over delays in addressing citizen complaints.
Senior IAS Officers to Take Calls at 181 Helpline
As per directions issued by Chief Secretary V Srinivas, officers from the rank of Secretary to Additional Chief Secretary (ACS) will be stationed at the 181 call centre situated in the state Secretariat.
Each officer will directly interact with citizens and handle a minimum of 10 calls daily. The objective is to understand grievances first-hand and ensure immediate solutions wherever feasible.
The special campaign is scheduled to run from March 4 to April 28.
CM’s Direct Monitoring to Strengthen Grievance Redressal
In recent weeks, CM Bhajan Lal Sharma has personally reviewed complaints by visiting the 181 call centre and interacting with callers. He has also conducted public hearings at the Chief Minister’s Residence to monitor the progress of pending cases.
Several senior officers, including Additional Chief Secretaries Abhay Kumar, Aparna Arora, Shikhar Agarwal, Sandeep Verma, Kuldeep Ranka, and Sreya Guha, are participating in this initiative to ensure administrative accountability.
Focus on Clearing Long-Pending Cases
Under the directive, every deputed officer must identify at least 10 long-pending but easily resolvable complaints from the Sampark portal and ensure their closure.
Common grievances related to certificates, electricity supply, water issues, and sanitation have often remained unresolved for extended periods, leading to public dissatisfaction. Officers are required to submit detailed reports after each visit, mentioning the number of complaints resolved and recommendations to improve the grievance redressal mechanism.
The initiative is expected to enhance transparency, accountability, and efficiency in addressing citizen concerns across Rajasthan.
